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Property Services Helpdesk Coordinator

Reed
Job LocationRaynes Park
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

A Property Services Helpdesk Co-ordinator is required to support the Reed Group.Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service.

  • Role: Property Services Helpdesk Co-ordinator
  • Location: Raynes Park, Wimbledon (SW20 0BA) (with blended home working and office working)
  • Salary: £23,000 to £25,000
  • Hours: Mon-Fri, 37.5 per week
  • Contract: 6 month FTC
Reeds property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group.The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include:
  • Manning the property helpdesk email account for all maintenance issues and possible complaints
  • Being on the frontline taking calls from Reed offices relating to emergency property maintenance.
  • Responsible for logging calls on the property database, booking contractors to attend to problems onsite.
  • Following up progress on jobs.
  • Collating quotes and obtaining appropriate sign off/authorisation.
  • Checking and coding invoices for payment.
  • You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required.
  • Maintain contracts on all services to the portfolio of properties
  • Ensure all properties are compliant with Fire and Health & Safety regulations
Person Specification:
  • You will be an energetic, organised, practical thinker who thrives under pressure
  • You will excel at issue management
  • Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels.
  • This will be matched by your ability to be assertive and persuasive when dealing with external contractors.
  • Determination to resolve issues swiftly and effectively is essential
  • Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately.
  • The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently
Why ReedAchievement is celebrated through
  • Retail savings through Reward Hub, save £100s a year
  • Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days
  • Access to life assurance to the value of four times your base salary
Your work matters and youre supported with
  • Your personal Microsoft device enabling you to work dynamically wherever you work best
  • Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness
  • Professional and personal development schemes and your choice of three different mentoring schemes
  • Feel what its like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change
  • An annual opportunity to join our shadow board
Trailblazers in our field...
  • Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contribution
  • Be part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Womens rights worldwideWe care about theenvironment - Reed was the first recruitment company to be cer

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