Property Services Helpdesk

Job Location	Raynes Park
Education	Not Mentioned
Salary	£38,000 - £43,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

The Reed Group Property Team is looking for a new Property Services Helpdesk & Facilities Manager.

Role: Property Services Helpdesk & Facilities Manager
Location: Raynes Park, Wimbledon (SW20 0BA) – (with blended home working and office working) plus travel to visit sites across the UK
Salary: £38,000 to £43,000 per annum
Hours: Mon-Fri, 37.5 per week
Contract: Full Time Permanent

Reed is the largest family-run recruitment business in the world and we’ve been improving lives through work since 1960. We have the UKs largest candidate database, expertise in 20 specialist sectors and offer the longest guarantees on the market. Our Propertyportfolio consists of over 250 properties ranging from small office spaces to large Head Office buildings, with a mix of freeholds and leaseholds across the UK and abroad.As the Property Services Helpdesk & Facilities Manager, you will be instrumental in:

Developing our Supplier base and Service Contract solutions
Delivering exceptional service levels into the business

Responsibilities will include:

Leading and developing the helpdesk team
Maintaining the Helpdesk inbox, logging and allocating jobs, raising Purchase Orders, liaising with the site teams
Ensure PPM schedules & reactive maintenance jobs are completed
Acting as an escalation point for complex queries
Initiate and lead tender processes for renewal of service contract agreements annually or as required

You will report into the Head of Property Services and be responsible for managing the Helpdesk Team.Key Requirements:

Have managed a successful team
Have experience in facilities management in commercial property services
Demonstrate knowledge of leading service contract tenders
Show a good understanding of SLA’s and the management of these

Benefits:

Competitive salary
Paid sabbaticals, long service awards
Ability to buy more holiday on top of your 25 days
Award winning reward scheme with opportunity to win a holiday of a life time!

Proud winners of:

#1 Recruitment Agency - Glassdoor Best Places To Work 2020
The JobCrowd Top Companies for Graduates to Work For 2021
The JobCrowd Top Companies for Apprentices to Work For 2021

Feel what it’s like to truly belong…All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on thegrounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charterand the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria.

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