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Apprentice Customer Service Advisor

Appcastenterprise
Job LocationRainham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities Read on as we may have just the apprenticeship you are looking for!Our Apprentices are the future of our business. On our 15-month apprenticeship programme you will learn the skills to become a successful Customer Service Advisor with a fantastic range of future career options ahead of you. There could not be a more excitingtime to join us and following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.On a daily basis youll work within one of our Operational Centres where you will:

  • Gain in-depth product knowledge
  • Communicate with customers on the telephone, via email and respond to website requests
  • Learn to manage an order from enquiry to post-hire feedback and take ownership of the customer journey
  • Build excellent working relationships with customers, learning to understand their business needs and requirements
  • Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
  • Learn how to manage hire contract administration and ensure that this is completed in a timely and accurate manner
  • Become an ambassador for our Customer First culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
  • Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
  • Experience a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines
Well provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.You will also be invited to attend our Customer Service Development Programme, which is designed to ensure that youre confident, equipped and empowered to deliver a world class rental experience to your customers. Well also support your personal growthand development in line with your Sunbelt Rentals career aspirations.Apprenticeship TrainingYou will be completing a level 2 Hire Controller apprenticeship standard. This will be delivered using a combination of;
  • Workplace experience to gain practical skills
  • Guidance and training from an experienced workplace mentor
  • Industry recognised training leading to an apprenticeship qualification. This is delivered remotely but may include some face-to-face sessions at a training centre
About the Application ProcessOur training provider, North Warwickshire and South Leicestershire College, are recruiting on our behalf.
  • Complete the application form
  • You may be asked to complete some additional screening questions which will need to be completed before progressing to the next stage of the process
  • Your application will be reviewed by the college Recruitment Team, and they may arrange a brief telephone interview with you
  • If successful, your application will be passed to the hiring manager at Sunbelt Rentals to arrange an interview with you
To apply for this role, please email your CV toengage@nwslc.ac.ukWhat you will need to bring to the role from day one:
  • Enthusiasm
  • Motivation to learn new skills
  • Responsible behaviour
  • Ability to work in a team
  • Excellent written and verbal communication skills
  • Ability to follow instructions
  • Initiative
  • An eagerness to understand our product range and the wider Sunbelt Rentals business
  • The ability to engage and build relationships with both internal and external customers
  • A flexible and adaptable approach
  • An interest in learning new IT systems and making the most of technology in your job roleGCSE or equivalent Grade 3

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