Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st 2nd Line IT Support Analyst

VITS Ltd
Job LocationPutney
EducationNot Mentioned
Salary£25,000 - £27,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st - 2nd Line Support Analyst / System Administrator / O365 / VMware / Windows Server / Exchange Server / Active Directory / VEEAM / Antivirus / Sophos encryption / Gamma / Ubiquiti / CiscoVITS are a managed services provider, specialising in virtual private cloud solutions and Hybrid solutions. We also provide internet connectivity, telephony and remote / on-site support to our client base who have offices around the world. As a 1st/2nd Line IT Support Analyst, you will join an enthusiastic and vibrant team of other Support Analysts, System Administrators and the IT Director based in SW London (district Line). You will be working in a busy, fast-paced support environment and will be handling support requests as they arrive as well as contributing to larger projects. You will also be involved with ordering of IT equipment based upon user requirements and provisioning this equipment accordingly.In order to be suitable for this position you must have proven experience working in a 1st - 2nd Line Support Analyst / System Administrator or similar role covering desktop, server, application support and administration. Applicants who have obtained industry standard certifications such as Microsoft MCSA or Cisco CCNA will be highly desirable. This is a great opportunity for the right person to grow their technical/customer facing skills. You will also be required to travel to customer sites within London and overseas when necessary.About the role:

  • You will be providing support to our clients both on-site and remotely so require a professional and friendly manner
  • Diagnosing and resolving technical issues on your own and as part of the team Performing miscellaneous job-related duties as assigned by your line manager
  • We have a wide variety of clients in different industries, so you will be facing different issues and learning about a broad spectrum of IT software and hardware
    • Essential:
  • Confident, clear and professional telephone manner
  • Excellent written and verbal communication skills
  • Strong problem solving, time management akills and ability to work under pressure
  • Excellent customer facing and interpersonal skills
  • Good team player and keen to improve overall team effectiveness and performance with a positive attitude
  • Strong Knowledge and ability to troubleshoot and resolve issues on Windows / OSX client machines
  • Ability to resolve issues with common pieces of software e.g. mail clients, Office Suites
  • At least 2 years prior experience in a similar role
  • Experience using ITIL service desk software to manage support workloads
  • Experience managing Active Directory, DNS, DHCP, Group Policies
  • Thorough approach to maintaining documentation as and when required
  • Basic understanding of networking (subnetting, DHCP, firewalls, VPN)
  • Experience using Office 365 services
  • Experience installing and troubleshooting printers
  • Experience supporting VC solutions (Skype, Teams, Zoom, WebEx)
    • Advantageous:
  • Degree-level qualification and / or Microsoft Certified e.g. MCDST
  • Basic management and troubleshooting of on-premise Exchange installations
  • Knowledge of Ubiquity devices including WiFi, Switch & CCTV solutions
  • Knowledge of Panda Antivirus - AD360
  • Gamma/Horizon VOIP phone solution
  • Knowledge of Sophos hard drive encryption
  • Knowledge of VEEAM Backup or similar advantageous
  • Knowledge of hardware and software procurement
  • Some understanding of SLA’s/contracts and liaising/negotiating with suppliers
  • Knowledge of Gamma service offerings and administration
  • Experience in an ITIL helpdesk environment
  • Experience using RMM tools -training provided
  • Experience managing virtual machines on VMWare and Hyper-V
  • Experience working within an MSP
    • A full training plan will be provided with the opportunity to attend technical courses to further your career. This is an excellent opportunity for someone looking for a fast-paced environment where you can gain valuable experience and progress your path in IT. A company laptop and mobile phone will be provided. The company offers a pension and an end of year bonus. After 3 years of service the company will pay for flights and accommodation to explore Iceland’s golden circle. Required skills
  • Active Directory
  • Gamma
  • Microsoft Office
  • Windows Server
  • Veeam

    • Keyskills :
    Active Directy Gamma Microsoft Office Windows Server Veeam

    APPLY NOW

    1st 2nd Line IT Support Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved