Contact Centre Advisor

Job Location	Port Clarence
Education	Not Mentioned
Salary	£22,720 - £23,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Contact Centre Advisor£22,720 to £23,500 With Excellent BenefitsKeeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor.The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matterson first contact where appropriate.Hours of work:Weekly Rotational Shift Pattern:1. 0800-16302. 0930-18003. 1130-2000Working 1 Saturday morning (09.00-13.00) in 4Key responsibilities will include:

Undertake an initial on the spot risk assessment and make quick decision to resolve a call
Work to set quality standards, targets and service levels
Maintain accurate records by logging and tracking all calls in the CRM system
Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
Delivering and maintaining team performance targets

As such we would like you to have/be:

Have excellent communication and interpersonal skills
Have a strong sense of ownership
Be well organized and able to work in a busy fast paced environment
Have excellent attention to detail
Good IT skills

In return, we offer:

25 days annual leave
Holiday Purchase Scheme
Private medical insurance (single cover)
Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
Discounts/Cashback/Offers from major retailers

To be considered for the above opportunity you must be eligible to live and work in the UK.

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