Technical Project Manager

Job Description

Airship has an exciting new opportunity for a Technical Project Manager join their team.Job Location: Remote (UK) + Park Hill, SheffieldSalary: £29k to £39k depending on experienceJob Type: Full-timeTechnical Project Manager - The Role:As Technical Project Manager, you will be right in the middle of the action: part-project manager,part-engineer and part-educator you will have the opportunity to deploy all your diverseskillsets and interests, bridging the gap between our customers, engineering team and ourintegration partners. You will report to our Head of Product. After immersing yourself in our products and APIs, and with support from our engineering team, you will be able to use your knowledge to assist our integration partners, helping to make sure that they have all the technical documentation and guidance they need, and ensuring technical questions are being answered.You will also partner with our Customer Success Managers to assist with the delivery of new orbespoke solution implementations for our customers. Your strong project management skillswill be called upon where complex, multi-faceted customer launches need coordinationbetween multiple stakeholders, particularly where new product features are being developedin partnership with our customers. By working closely with the engineering team, you will gain a deep understanding of how our products work, and make sure new functionality gets documented and is well-understood by our support teams. Sometimes you will need to act as mentor to technical support staff, ensuring they have the knowledge to troubleshoot, resolve or triage technical challenges, jumping in yourself where required.You’ll be able to speak “two languages”, as you will need to act as a liaison between ourcustomers, partners, customer success managers and our engineering team. You must beable to communicate in engineering jargon and non-technical language, and also be able totranslate between the two.Technical Project Manager – You:- We are looking for a highly organised problem-solver with great communication skills andtechnical background- You will have some experience working with customers in a consultative role, either atanother SaaS company, a digital/web agency or perhaps your own freelance company- You have a good technical knowledge of industry standard practices for using andimplementing data feeds, APIs, webhooks and web- Your written and communication skills will be first class, and you will have an uncannyability to explain technical concepts in a simple manner- You get great satisfaction from educating others- You can partner with other team members and engineers to resolve issues andidentify patterns for client technical requests- You will be comfortable debugging within the browser console- You will excel at managing multiple threads of work- You are independent and comfortable sometimes working with ambiguity- While you will not be coding yourself very often, you will find that having the ability to, say,write basic SQL, be comfortable on the command line or query an API, will empoweryou to quickly qualify potential problems, analyse how our products are being used orget an idea of how something works or could work, without having to rely on finding a developer/engineer with time to help youTechnical Project Manager - Benefits & culture:- We work from our custom fitted out offices in the iconic Park Hill, right next to Sheffield TrainStation- We have views over the city, green spaces front and back and plenty of space- We equip everyone with a Macbook as standard (but if you would rather work on something else,we will not force you!)- There is an EMI share options scheme in place for employees, so our gain is your gain too- We are very open to flexible and remote working, so if you are interested but not able to workin the office every day, you can work remotely instead and we can meet up now and again forsome team contact days- 20 days holiday + all bank holidays + an extra day holiday for each year workedwith us- Share Options: EMI Scheme in operation for team members- Cycle-to-Work SchemeIf you like to submit your CV for the role of Technical Project Manager please click ‘Apply’ now! Required skills

Keyskills :
Management IT