Welcome & Service Assistant x 2

Job Description

Summary Were looking for people who want to work as part of our passionate Lyveden Welcome teams as Welcome & Service Assistants. Youll play a core part in providing fantastic customer service, great welcome for visitors and help us grow support for the work wedo at Lyveden.Youll work sporadically throughout the month until the end of your contract in February 2024. Whilst shifts wont be every weekend, it is important to know that there is a high amount of weekend and bank holiday working. Thats when the most visitors areabout and thats when you can make the biggest impact. What its like to work here Reporting to our Welcome Manager, youll be the face of our operation outdoors, and you will have lots of opportunities to work with and for people. Our visitors are at the heart of what we do and we want everyone to feel welcome at our places and we needyour help as a Welcome & Service Assistant to do that.Set in the heart of rural Northamptonshire, Lyveden is a remarkable survivor of the Elizabethan age. Begun by Sir Thomas Tresham to symbolise his Catholic faith, Lyveden remains incomplete and virtually unaltered since work stopped on his death in 1605.Visitors can discover the mysterious garden lodge and explore the Elizabethan garden with its spiral mounts, terracing and canals.Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the Visitor Welcome team to linkeverything we do back to our cause and the on-going work we do. Youll be taking payments, selling memberships, litter picking, and maintaining a clean reception area.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.