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Customer Service Advisor

City Group Recruitment Limited
Job LocationOundle
EducationNot Mentioned
Salary19,312 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorSalary £19312Hours:Two fixed shift patterns 09:00 - 17:00 each day - Rest days either Friday and Saturday or Sunday and Monday.*Possibility of hybrid working.*Part Time option 1000-1400 or 1300-1700 (4 hours per day).As a Customer Service Advisor, you will be dealing with a variety of sales calls, customer service calls from general enquiries to complaints.We need you to have a professional and friendly approach, strong communication and accurate administration skills.Main duties include:

  • To place customer orders and resolve customer enquiries, primarily by telephone but also by correspondence and email.
  • Handle any customer service queries to satisfaction.
  • Identify and maximize sales opportunities through cross selling and up selling through a sale-by-service approach.
  • Maintain knowledge on products, procedures and policies so a consistent high level of service can be provided to customers across all shifts.
  • Identify, resolve, and record customer complaints.
  • Working as part of a team to achieve individual and department KPIs and SLAs.
  • Other duties as required.
Desired Skills:Experience in customer service is preferred but not essential however you should have the following skills and attributes:
  • Excellent team player.
  • Passion for people and customer service
  • Confident telephone manner and PC literate.
  • Competent written communication skills via email and other platforms.

Keyskills :
CallsCommunication SkillsTelephone MannerWritten Communication

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