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Receptionist

Job LocationOldham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Job PurposeProvide Reception services for the CRC Office to provide an excellent first impression and service to all visitors. this role is working part time, 21 hours per week.Key Responsibilities:

  • Provide the first point of contact for all visitors to the CRC Office, responding to queries or referring to the relevant person
  • Notify the relevant colleague or National Probation Service (NPS) staff member that the visitor/service user has arrived
  • Manage telephone calls, respond to enquiries and redirect calls to appropriate recipient
  • Record, distribute and dispatch mail for the office
  • Positively engage with service users to provide support to Flex and CP/UPW Team/s as required (e.g., issue expenses to service users)
  • Provide administrative support to the Flex and CP/UPW team/s on request, e.g., room bookings, recording all visitors, preparing letters and interrogates IT systems to provide information relevant to the CRC, ensuring confidentiality and data protection are maintained
  • Ensure the facility is well maintained in line with agreed processes, liaising with the Property Team
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above
  • Operational Planning and Management
  • Assist the Management Team with Health and Safety compliance to maintain a safe environment, e.g., testing panic and fire alarms on a regular basis, ensuring logs/records are maintained in line with policies
  • Maintain, record and order office consumables, including stationery as required
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
  • Finance and Commercial
  • Provide admin. support to the Interchange Manager to manage devolved budgets following company policy and procedures, e.g., petty cash and travel warrants/tickets
  • Decision Making
  • Actively seek advice and support from the line manager or members of the Flex and CP/UPW Team/s when necessary
  • Comply with Safeguarding Children duties promoting the welfare of children and alerting the relevant colleagues should any risk be identified
  • Responsible for contacting emergency services if required
  • Relationships
  • Collaborate with others to find solutions to problems and improvements to ways of working
  • Build an effective working relationship with the Flex and CP/UPW Team/s and other colleagues, including the Property Team
  • Equality and Diversity
  • Participate and engage in equality and diversity training, reflecting learning in working practices
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
  • Quality/Health and Safety/Environment
  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
  • Attend all QSHE mandatory training as requested
  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangement
  • Policies and Procedures
  • Be actively aware and follow all company policies, procedures and personal responsibilities as set out in these documents
  • Be aware and follow any legal obligations as required for the post
  • Person SpecificationEssential:
  • GCSEs including English and Maths grade C (or above) or equivalent
  • Experience of working directly with members of the public ideally in a service environment
  • Experience of working with business software solutions, g., Microsoft Word and Excel
  • Desirable:
  • Understanding of the Service provided by the CRC
  • Core Competencies (aligned with the National Occupational Standards – Justice)
  • Contribute to the development of a culture in which people are respected and valued as individuals
  • Enable individuals to identify factors which affect their safety, well-being and social inclusion
  • Obtain information, analysis and decision-making
  • Delivering Results
  • Values and Behaviours
  • APPLY NOW

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