Operations Officer

Job Location	Old Woking
Education	Not Mentioned
Salary	£26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

About PilgrimsPilgrims Group Ltd is one of the UK’s leading security risk management companies. Our clients comprise of significant blue-chip corporates from numerous different sectors including Governments, Media and NGOs.We provide a range of core services to our clients globally, including consultancy services, specialist training, close protection and manned guarding solutions. We are 8 time winners of the Security Excellence Awards (2012-2019) and 2020 finalists of both the Outstanding Security Performance Awards and the Travel Risk Awards.Pilgrims offers a unique approach to manned guarding. We empower our workforce through education, training and 24-hour management support. The quality of our people is our success story. Pilgrims employees are our representatives and ambassadors, and we employ only the most conscientious and able personnel.About the RolePilgrims Group Ltd have an exciting opportunity for an Operations Officer. The purpose of this role is to ensure the smooth running of all temporary and permanent contracts across all areas. To support all service areas through first line contact on 24 hour basis for the eight Core Services, whether UK or overseasKey Activities Manned Guarding Support

Support the Operations Team in processing new applicants

Adhoc telephone screening of site staff to BS7858 standard as directed by HR

Manage staff absences by arranging agency cover

Act as liaison for manned Guarding sickness and absence reporting ensuring that the HR department is informed in all instances

Administration

Flight booking

Updating the Operations Team regarding Global Tasks as requested

Support with due diligence on suppliers, potential suppliers and partners as directed by the Ops Operations Team

Equipment inventory for Ad Hoc tasks and ensuring equipment within the store is regularly maintained

Support Operations Team in the general administration of manned Guarding Sites and Operational Consultancy projects

Monitor and update the TimeGate database per the TimeGate Manual

Action and file any Manned Guarding Site Reports, Incident Reports and Suspicious Activity Reports received, liaising with Operations Manager or other relevant managers

Complete Payroll Daily Checks for manned Guarding Sites

Ad hoc support to bid production

Operations

Monitor and distribute Sitreps received under Ops Team direction

Responsibility for escalation of missed check calls/Sitreps from consultants

Oversee and administrate tracking systems

Maintain a very high standard of the Log - including the Daily Occurrence book an Task Logs supporting temporary tasks

Man 24 hour emergency response line acting as first line POC for emergency contacts, understanding the correct procedures and escalating as appropriate for all business areas

Act as the Help and Response Desk for technical queries and alarms using guidance from appropriate managers

Research

Carry out research as directed by appropriate business managers

Monitor open source reporting for events/incidents relevant to Pilgrims/clients during quiet hours; alert predefined distribution list as required as instructed by R&IS/ Operations Team

Working Hours and Pattern56 hours per week12 hour shifts06:30 - 18.30 and 18.30 - 06.30 on a shift rotation of 3 days, 3 nights, 3 rest days Required skills

Administrative Support

Security

operations

Keyskills :
Administrative Suppt Security operations

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