Customer Service/Warehouse Operative

Job Location	Offchurch
Education	Not Mentioned
Salary	£21,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service/Warehouse OperativeFull time - PermanentSalary: £21,000This role combines both a Warehouse operative and Customer Service. The ratio of each role type will be determined on how needed each role is at the time, for example, between April and August, is our peak season and will require more customer service duringthese times. Another example, if a warehouse member is on annual leave, then the warehouse role will be more important, it’s interchangeable and we require flexibility and efficiency in both roles.Warehouse Role:Ensure safe and efficient receipt, storage, and dispatch of warehouse materials and products. General assistance in the warehouse to our Warehouse Manager.Customer Service Role:To undergo all Customer service responsibilities, including, and not limited to, Answering the Office Phone and responding to customer emails and enquiries.Key Responsibilities:Warehouse Task Management

Take delivery of goods and supplies
Check for damaged or missing items.
Store goods appropriately
Pick and pack orders for dispatch.
Move stock around either by hand, using lifting equipment or a forklift truck.
Carry out stock counts as and when required.
Ensure that all lifting and manoeuvring of product is carried out in accordance with manual handling procedures.
Operate in a safe manner complying with all health, safety, and environmental requirements to ensure own and safety of others.
Keep areas of work clean and tidy to ensure operational efficiency.

Customer Service

Replying to emails from embers of the public
Keeping a consistent and solid communication with our other customer service team member
Solving customer issues and complaints in a calm and productive manner
Daily checking and staying on top of new emails and messages from our various platforms.

Self-Management

Work in a safe manner and comply with the Health, Safety and Environmental Policies
Balanced and confident
Applies experience, logic, and common sense.
Achievement Focused
Makes productive contributions.
Team player with a positive effect on the mood
Consistently manages the tasks.
Is self-aware, resilient, optimistic, and open to change.
accurately complete paperwork and count stock items
Shows moral courage, openness and honesty and has a collaborative approach when dealing with others.

Desired Skills and Attributes:

Able to work well as part of a team.
Good numeracy and IT skills
Good communication skills
A valid and clean Driving license
Ability to plan and organise work.
An understanding of health and safety requirements
Flexible approach to duties and tasks
Friendly and understanding demeanour when talking to customers.
Organised and keeps paperwork up to date.
Make recommendations to aid efficiency and add value.

Send CVS to our email address mentioned on the Ad before Friday 7th July. If you are selected, we will then email you with a Date and Time for a physical interview.

Keyskills :
Computer LiterateCustomer ServiceWarehouse

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