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Customer Care Specialist (Imports)

DB Schenker
Job LocationNuneaton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversityand thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.We are recruiting for a Customer Care Specialist to join our busy team in Nuneaton. This is an excellent opportunity to join a successful & growing global logistics company. The purpose of the role is to contribute to an efficient processing of operationalactivities within the Air Imports team to meet and exceed customer expectations.What you will be doing:To provide an efficient and proactive Import service to all customers, overseas partners and related service providers. All aspects of Import operations with exceptional customer serviceMain Tasks and Responsibilities:

  • Monitor and action generic email boxes and respond in a timely manner
  • Interact with UK customer & overseas offices to arrange Import shipments
  • Utilising ProCarS to produce Import documentation in line with company procedures
  • Providing customs clearance instructions to the Import production team, some entries completed by branch.
  • Job file invoicing
  • Provide import documentation to Importers
  • Action pending tray daily
  • Cost control
  • Customer Services
  • Ensure all queries and complaints are investigated and responded to promptly both from external internal customers and suppliers
  • Support sales and CSM with customer visits if requested
  • Proactive communication to internal / external customers
  • Ensure customer invoicing is completed in a timely and accurate manner
  • Ensure all rates received are passed to the Team Leader for loading into ProCarS for auto rating
  • General housekeeping / filing
Additional Tasks
  • In addition to this you are required to carry out any other duties as reasonably requested by your Manager
About you
  • Previous Airfreight Export/Import experience desirable
  • Personal Attributes
  • Customer focus, Willingness to learn, Effective communicator,
  • Ability to multi-task, Committed to quality
  • Minimum GCSE standard in English and Maths (or equivalent) essential
  • Basic level of Word & Excel
Next StepsPlease apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so, please submit your application as soon as possible!At DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland, 5 years referencing and a criminal records check.Not a perfect skills match We would still love to hear from you. Tell us what youre interested in - you might have a skill we didnt realise we needed!To be considered for this position you must have valid rights to work and live in the UK.

Keyskills :
Import ExportAir Freight

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