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Customer Account Administrator

James Recruitment
Job LocationNuneaton
EducationNot Mentioned
Salary£22,000 - £23,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Part time - Pro rata - Hours 1130am / 1230pm - 530pm£23,000 pro rataNuneatonOur client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers.You will need to fulfil the following important duties to excel at their job including:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Dealing with drivers on a day to day basis fast paced
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking waste service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings
In return our client offers a salary of £23,000 pro rata with excellent benefits and working within a lovely friendly team - apply now for an interview!Apply now for an interviewIf you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.James Recruitment is an employment consultancy and operates as an equal opportunities employer."Recommend a Friend"Due to the demand for high calibre professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual, either directly or indirectly.Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 of retail vouchers. This scheme is open to both candidates and clients.Required skills
  • Complaints
  • Customer Service
  • Tracking
  • Waste
  • Service Availability
  • Customer Information

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