Referrals Administrator - Fixed Term Contract

Job Description

Who are we Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.We are looking for a Referrals Administrator to join us on a fixed term basis until the end of the year. The role sits within the Services Support Group (SSG) within Central Operations. SSG comprises Customer Support, Patient Referrals and Project Implementations.Central Operations is also the home for I.T. and Logistics & Procurement. It’s a broad remit and a fast-paced team.Overview of the role The Referrals Administrator is the first point of contact for all patient referrals. These will include direct referrals from places like high street opticians, via bulk transfer or through our patient referral system. The role is responsible for the resolutionof any issues through the application of superior administration and process knowledge.The Referrals Administrator will be expected to proactively monitor referral KPI’s to help the business achieve its targets and can make a real contribution to the performance of the services.The role is home based but occasional travel to monthly team meetings and ad-hoc company events in Nottingham and London will be required. The role is Monday to Friday with some weekend working required on a rota basis (approximately 1 weekend in 6)So what will I be doing This is a process driven administrative role so we’re looking for people who thrive on routine and rhythm in their working life.You’ll be processing all direct and email patient referrals within 24 hours of receipt and entering these onto patient administrative systems. You’ll proactively review the referral information and chase any missing information from both direct and eRS referralswith GP and Opticians.You’ll also be processing phone calls from external Opticians chasing appointments on patient’s behalf as well as chasing ad hoc requests from clinics e.g.; referrals rejected in error that need re-submitting.As well as processing referrals for NHS patients you’ll be taking enquiries from private patients and booking or forwarding to the Newmedica services where appropriate.Youll be answering and logging incoming calls/emails from the services on the ticketing system and resolving within the designated SLA’s and you’ll manage the Newmedica website "Contact Us" enquiries inbox; processing or sending enquiries to the appropriateparties.What experience do I need We’re looking for a competent and experienced Administrator - someone with strong IT and system skills as youll be working across multiple systems, databases and MS Office suite: Outlook, Teams, Word and Excel.

• Previous background in a healthcare industry is desirable but not essential.
• Exceptional attention to detail in your work.
• Background in a high-volume administrative position with computer-based work.
• Strong verbal and written skills.
• Background in dealing with queries over the phone in a professional and efficient manner.
• Previous use of the system eRS is desirable but not essential.
• A customer first approach to ensure our patients and clinicals services always receive excellent customer service.

What can we offer you

• A competitive salary.
• Up to 12% company bonus, paid quarterly based on company performance and personal objectives.
• 26 days annual leave plus public holidays.
• Company pension.
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover, an opportunity to sign upto a tax-free cycle to work and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job,regardless of any protected characteristics.Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

Keyskills :
Communication SkillsCustomer ServiceQueriesReferralsAdministration