Intensive Key Support Worker

Job Description

Maximus UK is one of the largest providers of employment, health and disability support programmes in the country with over 4,000 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating frommore than 270 locations across England, Scotland and Wales,. Learn more at maximusuk.co.uk.Overview:An Intensive Support Key Worker is responsible for the attraction, registration and progression of participants, and will use a variety of techniques including effective diagnosis, individual coaching and training, action planning and Health & Wellbeing Supportto achieve sustainable employment. Intensive Support Key Workers will deliver our services both in fixed Remploy locations, co-location sites and community venues, to ensure our services are accessible to all.Responsibilities:

• Maintaining strong relationships with referral organisations such as Jobcentre Plus to generate referrals to the programme. Activities may also include conducting outreach activities such as events at community organisations, job fairs, employer events.
• Build and maintain relationships with JobCentre Plus and other relevant Partners through regular telephone contact, visits and newsletters as appropriate to ensure participants are aware of our services and to allay any concerns they may have with accessingor utilising our services.
• Welcome participants and register them on the programme following system and process guidance
• Engagement and Diagnosis using a variety of processes, Intensive Support Key Workers will identify participants goals, aspirations, motivators and barriers and produce an action plan to progress the participant through their journey with sustainable employmentas the goal.

• Explain our service through the programme induction process, and register the participant on the programme in accordance with contractual obligations and eligibility criteria.
• Ensure Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme and explore their aspirations and needs.
• Identify and utilise various approaches where appropriate to adequately diagnose barriers and set goals.
• Liaise with relevant partners to develop a sustainable support network to support participants with barriers/support needs.
• Produce an action plan with the participant to address participants needs.
• Participant Progression - Progression includes achieving sustainable employment through job search skills, empowerment, confidence building, skills training, and disability, health & wellbeing support.

Key Business Priorities:

• Identify and support the participants job goals using creative techniques and deep level questioning to assist with diagnosis and progression.
• Motivate, encourage and empower participants, identifying barriers, realistic job goals and social and training needs, referring as appropriate to relevant support functions
• Develop the participants job search strategy and skills by assisting with tailored job searching, CV creation (e.g. tailored CVs to job goals), interview techniques and identification of job related quantifiable skills.
• Develops the Action Plan ensuring that all soft and hard goals and aims are captured, monitored and developed.
• Engage and empower participants through a range of 1 to 1 and group sessions, with the aim of progressing them to achieve sustainable employment.

• Identify appropriate employer contacts, then develop and maintain relationships as a source of employment opportunities for participants
• Work with local, regional and national employers to identify the right opportunities for participants needs.

• Conduct meetings with the participant and employer to ensure appropriate support is in place to help the participant sustain employment
• Support the participant in their new role, including providing support with general work issues, finances and tax credits.
• Provide regular support for participants and employers to ensure sustainment of the participant in work.

What we are looking for:ESSENTIAL:

• Good communication skills, demonstrating experience in listening, questioning and building relationships.
• Customer focused with a strong commitment to customer care.
• A strong team player with a positive and flexible approach to work and colleagues.
• Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any limiting beliefs held by participants.
• Demonstrable ability to plan and organise workload to meet required targets and deadlines.
• Excellent working knowledge of participant barriers, products and interventions available to them locally and funding streams.
• Strong analysis skills including ability to assess and analyse issues/barriers and devise personalised action plans to move clients towards/into employment.
• Attention to detail and right first time data entry.

Benefits

• 25 days annual leave plus bank holidays
• 9% combined pension
• A range of flexible benefits
• Holiday trade scheme

EEO StatementRemploy is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.