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Customer Support Specialist

Job LocationNottingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Support SpecialistNottingham Role SummaryWe are seeking a Customer Support Specialist to be an integral part of Experian’s PowerCurve Customer Acquisition (PCCA) onboarding team.You will help us in delivering our off-the-shelf SaaS Originations (apply for new credit) solution to business clients working with our latest technology stack. We work with a range of clients from fintech start-ups to well-known high street banks, mobile phone providers and utility companies. As a Client Support Specialist you willsupport the client through the on-boarding journey, providing the individual with exposure to the full software delivery lifecycle, developing knowledge of decisioning processes and Experian dataYour role will involve problem solving, key stakeholder communication, managing a variety of technical and business challenges, co-ordinating across multiples teams and ensuring successful client onboarding. You will work in partnership with the Customer Success Manager and alongside Global colleagues, Product Manager, Service Management, the Go-to-Market sales and consultancy team and other Experian delivery teams.Key Responsibilities will include:

  • Supporting client onboarding, whilst this should be primarily self-service, clients may require help understanding:
  • Testing, including use of test data packs
  • The layout of the MI and Existing Customer Database files
  • Access controls
  • Use of Strategy Design Studio
  • Investigation, triage and resolution of onboarding issues
  • Activation of required functionality within EO-CA User Case including go live activities <span style=
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