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Job Location | Nottingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer Support SpecialistNottingham Role SummaryWe are seeking a Customer Support Specialist to be an integral part of Experian’s PowerCurve Customer Acquisition (PCCA) onboarding team.You will help us in delivering our off-the-shelf SaaS Originations (apply for new credit) solution to business clients working with our latest technology stack. We work with a range of clients from fintech start-ups to well-known high street banks, mobile phone providers and utility companies. As a Client Support Specialist you willsupport the client through the on-boarding journey, providing the individual with exposure to the full software delivery lifecycle, developing knowledge of decisioning processes and Experian dataYour role will involve problem solving, key stakeholder communication, managing a variety of technical and business challenges, co-ordinating across multiples teams and ensuring successful client onboarding. You will work in partnership with the Customer Success Manager and alongside Global colleagues, Product Manager, Service Management, the Go-to-Market sales and consultancy team and other Experian delivery teams.Key Responsibilities will include: