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Customer service Advisor

Job LocationNottingham
EducationNot Mentioned
Salary£24,452 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Customer Service AdvisorSalary: £24,452.20 + £750 annual bonusHours of work:8.30am - 5.30pm Monday - Friday*You will need to be available to work one in 8 Saturday mornings - 8.30am - 12.30pmHybrid working - 2 days from home 3 days office basedLocation: NG2 Nottingham Accessible via public transportAre you a caring and compassionate individual with a burning desire to helpWe are currently working within a people-focused healthcare business, providing a variety of high-quality medical products.Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.You will handle customer queries effectively whilst maintaining high levels of customer satisfaction and retention of customers. We welcome individuals to apply from a Customer service / Retail / Hospitality background who may want a change in career.What to expect day to day:

  • Contacting customers on a monthly basis, confirming orders and delivery details
  • Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
  • Processing prescriptions
  • Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
  • Dealing with customer complaints, responding to them appropriately and recording them
  • Inputting customer details, keeping records accurate and up-to-date
About you:
  • Customer service experience is essential
  • Top-class communication and relationship-building skills
Benefits£750 Bonus5% Pension3x life assuranceHealth shield cash plan25 days holiday (increase after three years of service - one extra day per year once 28 days is reached). - PLUS BANK HOLIDAYSIf you are interested in this role please click APPLY NOW.Distinct Recruitment Privacy Policy

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