Customer Service Advisor

Job Description

We have a fantasticopportunity for a Customer Service Advisor to join our team at Nottingham Coach Station on a part time basis.The shifts for this onsiteposition will be 19hours split across Saturday and Sunday between 07:00 and 19:00.As aCustomer Service Advisoryou will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.Successful applications will be invited to attend an onsite assessment on Wednesday 25th October.What youll do...Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfactionEffectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruptionProactively look for opportunities to up-sell National Express services and productsProvide support and assistance to customers, colleagues and driver teamsBe fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the roleAssist in the training and development of peers and promote DOH rules and maintain a safe working environmentEnsure established safe working processes are adhered to at all timesPromote a cohesive, empowered and engaged working environmentWhat youll need...English language skillsExperience of front-line customer service in a fast paced environmentPositive attitude to customer service and personal developmentAbility to work in a team or independently on your own initiativeGood levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of timeThe ability to work shift patterns including weekends and bank holidays to meet business demands.What we offer in return for your hard work and commitment…£10.99 per hourFree Bus & Coach travel for yourselfComplimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner50% discount for friends and family on full fares on our coach servicesA free smart comfortable uniformA company pensionAccess to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeingPrivate online GP serviceExclusive benefits and savings from thousands of the UKs largest retailers and service providersEndless opportunities for progression within the businessNational Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.Things to Note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.