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Customer Experience Insight Lead

Harnham - Data & Analytics Recruitment
Job LocationNottingham
EducationNot Mentioned
Salary£60,000 - £75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)£60,000 - £75,000UK REMOTE-FIRSTAre you a CX leader with a passion for driving meaningful change through insights Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insightsfrom Qualitative Research.ROLE AND RESPONSIBILITIES:The Customer Experience Lead will have the following responsibilities:

  • Lead a team in delivering actionable insights to drive business assurance or transformation
  • Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
  • Analyse diverse data sources to provide comprehensive insights on global brand reputation
  • Conduct proposition testing and ensure insights influence product development and market strategies
  • Incorporate UX insights to inform digital projects and enhance overall customer experience
YOUR SKILLS AND EXPERIENCE:The Customer Experience Lead will have the following skills and prior experience:
  • Proven leadership experience, with a track record of setting and achieving team goals
  • Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
  • Strong communication skills, able to distil complex insights into concise reports
  • Confidence in engaging with senior management and external stakeholders
  • Demonstrated ability to drive improvement through actionable insights
  • Proficiency in customer experience tools and software
  • Certifications in customer experience are advantageous
  • Previous experience in the education/learning sector is a plus
THE BENEFITS
  • Base salary up to £75,000 DOE
  • Remote first working - HQ in London, head there once or twice a month as suits you
  • Chance to lead a team and implement influential insights that make a difference to the business
HOW TO APPLY:Share your CV with Alanah Chambers via the Apply link below.Please note:
  • While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.
  • The company is unable to provide sponsorship on this occasion.
Required skills
  • CX
  • communication
  • research
  • insight
  • qual
  • customer experience
  • interviews
  • research methods
  • surveys
  • stakeholder engagement
  • customer journey
  • voice of the customer
  • quant
  • mixed methodology
  • mixed methods
  • customer journeys
  • customer segments

APPLY NOW

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