CRM Product Manager

Job Description

Job: CRM Product Manager (Remote UK)This company provides an award-winning platform that enables the digital transformation of the worlds leading energy suppliers. Using their proven integrated platform and operating model, suppliers can reduce cost to serve, improve the customer and agentexperience, and deliver the innovative products and services needed to achieve net zero.Role;They are looking for an energetic Product professional who is looking to take a step up into owning a largely green field CRM product. This is an exciting opportunity for a creative Product Manager to put their ideas into practical solutions to enhance theircompany portfolio and improve their customer experience.Reporting to their Head of Product (Customer Experience), their Product Manager will work within a CX function and will own and be responsible for an energy CRM product within the system.You will need to be able to form yours and other stakeholder’s ideas into a value driven product roadmap and to be able to share this vision with senior stakeholders and clients.You will translate this into a backlog of initiatives that will deliver the desired outcomes of your Product Roadmap. At the early stage in the Product lifecycle, you will take the necessary actions to identify dependencies affecting your product initiatives.Their right candidate should not only have a basic technical understanding but should understand what forms the fundamentals of a CRM system and be able to blue sky’ creative solutions, utilising the functionality of their platforms, to create a marketleading Energy CRM’.You will also be responsible for line managing and directing Product Owners within your squads.Responsibilities:Maintaining the Product Roadmap for area of responsibility; translating this into a backlog of initiatives and reprioritising as required.Understanding and managing the required dependencies between and for each of the product initiatives.Agreeing the objectives, commercial value, and investment of each the product initiatives.Ensuring clarity and focus on the key results or desired outcomes of each initiative and any associated KPI’s and ensuring the acceptance criteria has been agreed.Working with Engineering to size the effort for the work and identify any technology implications.Continuously monitor progress against the initiatives to ensure the delivery of the Product Roadmap.Define the customer experience, reviewing and improving the Product initiatives.Proactively facilitate stakeholder reviews on the Product Roadmap and or back log of initiatives.Ensure the close working relationship with engineers and your tribe and squad colleagues, making sure everyone is clear on priorities and what’s up next.Providing support, coaching and direction to their Product Owners and other stakeholders as required.Adding value to the experience of their clients, colleagues and other relevant stakeholders through practicing and promoting company values.Promoting and maintaining a positive, results orientated work environment, building partnerships and teamwork.Skills;Excellent communicator with the ability to influence others across their business.Experience of working in and collaborating with multi-disciplined teams on product initiativesExperience in managing and delivering projects, prioritising to ensure alignment and delivery of product initiatives.A problem solver who is able to facilitate timely decisions.Client focused approach, utilising knowledge, and experience, demonstrating outstanding levels of diplomacy and tact.Strong project management skills with a flexible attitude and who is able to thrive in a high-pressure environment.Ability to manage, coach, support and lead teams through influence and persuasion.Values the importance of teamwork, with experience of working in a remote team being advantageous.Proven ability to engage with and develop strong relationships with customers and stakeholders.Experience of working in an agile environment and from within the Energy/Utilities would be advantageous but not essential.Summary;They are after a creative, product person who has a passion for customer service, customer experience and awesome UX.Stuff;£’s; fully DoE up to approx. £80kBenefits; Private Health (Vitality), Pension, 33 days holiday inc BH, which can be taken whenever.Location; They would LOVE it if their successful candidate lives in or near Nottingham, but they are happy to offer this role on a remote basis (as long as you can visit them once a month). They have a pretty cool office and people like to come out of choice,but they’re super flexible.NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29’s privacy policy can be found at: profile-29 .com/privacy)Profile 29 recruitment keywords; senior product manager crm digital software product owner ux user experience energy utilities net zero customer service customer experience cx Nottingham remote hybrid