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Client Support specialist

Experian Limited
Job LocationNottingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Client Support SpecialistExperian, MidlandsRole SummaryWe are seeking a Client Support Specialist to be an integral part of Experian’s PowerCurve Customer Acquisition (PCCA) onboarding team.You will help us in delivering our off-the-shelf SaaS Originations (apply for new credit) solution to business clients working with our latest technology stack. We work with a range of clients from fintech start-ups to well-known high street banks, mobile phone providers and utility companies. As a Client Support Specialist you willsupport the client through the on-boarding journey, providing the individual with exposure to the full software delivery lifecycle, developing knowledge of decisioning processes and Experian dataYour role will involve problem solving, key stakeholder communication, managing a variety of technical and business challenges, co-ordinating across multiples teams and ensuring successful client onboarding. You will work in partnership with the Customer Success Manager and alongside Global colleagues, Product Manager, Service Management, the Go-to-Market sales and consultancy team and other Experian delivery teams.Key Responsibilities will include:

  • Supporting client onboarding, whilst this should be primarily self-service, clients may require help understanding:
  • Testing, including use of test data packs
  • The layout of the MI and Existing Customer Database files
  • Investigation, triage and resolution of onboarding issues
  • Own technical issues (project stage not live)
  • Coordinate multiple teams to fix any pre live issues, in line with the pre live support model.
  • Supporting use case and client specific configurations and providing tuning recommendations.
  • Support of queries around individual transaction outcomes.
  • Working with Client Success Manager to ensure that individual clients are achieving the desired business benefits
    • Could this role be for you
  • We are seeking a Client support professional who has experience delivering support and solutions to clients
  • Strong problems solving skills and experience dealing with business and technical challenges
  • Excellent communication and listening skills. Ability to presenting results, conclusions and recommendations to clients
  • Great client and stakeholder management
  • Ability to interpret client business needs, implement and translate them into requirements that can be clearly articulated
  • Working cross-functionally in a virtual team with product and development in an agile (or similar) environment
  • Working knowledge of Jira or similar tools *nice to have
    • Why choose usOur colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

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