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2nd Line Helpdesk Engineer

BeTechnology Group Limited
Job LocationNottingham
EducationNot Mentioned
Salary£28,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Helpdesk Engineer - East Nottingham - GBP £33,000 (Hybrid)I am thrilled to share an amazing opportunity with you! I am currently seeking an ambitious 2nd Line Helpdesk Engineer to join a market-leading MSP in Greater Nottingham permanently. As the IT Support Engineer, you will be exposed to various technologiesand day-to-day tasks, dealing with both BAU and project support.This role offers exceptional opportunities for personal and professional growth. You will be fully supported by a comprehensive Training package and a clear progression path into the Senior Technical team. Furthermore, they will cover all expenses for certificationsand training courses!Benefits:

  • 22 days holiday (Increasing to 25)+ bank holidays
  • Hybrid after probation (2 days onsite/3 days from home)
  • Paid certifications and training
  • Group Pension Scheme
  • Flexitime
  • Onsite Parking
  • 1-2-1 development meetings
  • Company Socials
Day to day:
  • Resolve technical and application issues via phone, email, or in person.
  • Guide clients through troubleshooting steps effectively
  • Monitor and maintain systems and networks for optimal performance
  • Support updates and roll-outs of client applications, including user training
  • Foster positive working relationships with clients
  • Install and configure systems
  • Diagnose hardware and software faults and provide timely resolutions
  • Adhere to SLAs (Service Level Agreements) to ensure timely resolution of client issues
  • Effectively prioritise and manage multiple open tickets
  • Rota-based extended hours support (on call).
Technical skills required:
  • Windows Server experience & maintenance
  • Active Directory administration
  • Azure AD
  • Office 365 management and administration
  • ITIL processes
  • Software &
  • Networking - firewall, Routers and switches
  • Powershell - desirable
Ideally, youll have an MSP background. However, they are open to interviewing candidates with an ambitious mindset and a confident approach to working!If you have experience in the above and youre interested in this amazing opportunity, please apply with your most up-to-date CV.Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP,DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, TroubleshootingBeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.

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