Financial Wellbeing Coordinator

Job Description

Salary and Hours: £23,494 - £27,576 pro rata per annum,22.2 hours per week (0.6 FTE)Contract Type: Fixed Term until June 2025Location: Thorpe Lodge, Yarmouth Road, Norwich, NR7 0DU / Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WFDo you want to help vulnerable people cope with the rising cost of livingRole SnapshotWith living costs rising, more people than ever are needing our support with their finances. You will deliver services that help people take control of their money and overcome financial hardship.You will deliver money management support to debt and welfare rights advice customers and work closely with colleagues delivering hardship funding to ensure sustained outcomes to customers support needsWhat you could be part ofThe Help Hub is a multi-disciplinary service which supports over 4000 households each year. The service is growing and the number of people needing support to overcome financial difficulties is rising.As such we are strengthening our Financial Wellbeing Team. This team looks at customers needs holistically, tackling debt alongside the issues that cause or exacerbate financial hardship.The team support people to overcome financial challenges and achieve financial stability and provides broader support around management skills, employment options and life skills.The service currently consists of specialists in Debt Advice and Welfare Rights Advice as well as support staff that work on a one-to-one basis with vulnerable customers to increase their budgeting and money management skills.Financial Wellbeing Coordinators work alongside specialist advice workers to help customers facing unmanageable debts or needing support to access appropriate welfare benefits.Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to peoples lives.What youll be doing

• Supporting access to a range of services for vulnerable customers with financial support needs, understanding the nature of their contact, what action is required and take into account potential safeguarding issues and barriers to support
• Liaising with other agencies and teams to undertake background research on cases and gather additional information to enable effective decisions to be made
• Utilising the Help Hub partnership and referring internal or external enquiries to relevant services, as appropriate
• Undertaking initial assessments of customers financial circumstances and offering advice and guidance on low-level debt and welfare issues
• Working with in-house employment and training provision where this would improve a customers circumstances
• Working in partnership with specialist advice workers and coordinating the delivery of 1 to 1 support and delivering direct casework to enable the residents to put specialist advice into practice
• Engaging with debt advisers, partner agencies and creditors to identify, implement and monitor solutions to customers debt issues
• Administering and monitoring hardship support grant funding and assess financial eligibility of customers.
• Making decisions on grant funding applications in line with agreed criteria and funding agreements.
• Monitoring the use of grant funding and keeping clear records for reporting and audit purposes
• Keeping up to date and accurate records and data to allow for information retrieval and evaluation of the service
• Working alongside Help Hub colleagues, providing advice and guidance to customers and external colleagues.

You must have

• Experience of dealing with vulnerable or challenging customers in a face to face or administrative role
• A broad understanding of benefits issues and debt advice options
• Evidence of being able to implement, maintain and update information systems and/or new administrative processes
• Demonstrable evidence of being able to exercise judgement in a range of scenarios including working with different organisations
• The ability to find creative solutions and make sound decisions in order to resolve customer issues
• An ability to multi-task and work under pressure to meet deadlines
• An ability to deal and communicate with different services, groups and organisations and in customer facing situations
• Significant experience of working with IT systems and Microsoft office applications.

Why Work For UsDo you want to know more about why our staff work for us Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.What Flexible and Hybrid Working Arrangements do we OfferThe Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.Where Are We LocatedPlan your travel route and find out where the Council office sites are locatedOur website has an amazing interactive map showing all our Council sites and the travel and route plan for each.What Roles Do the Councils OfferThe Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.What Benefits do our Employees Receive View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you

Keyskills :
customer servicefinancialcommunication skillsdebts