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1st Line Support

Atkinson Moss
Job LocationNorwich
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Due to continued growth and as a result of an internal promotion, our client are looking for an enthusiastic, service-driven individual with a passion for IT to join their 1st line Support team. This role offers an excellent opportunity to enhance your ITknowledge within a supportive environment, where we recognise the importance of developing our team members and encouraging continual progression.Key Responsibilities:

  • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements.
  • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs
  • Achieving individual KPIs and in turn contributing to the success of the department
  • Answering telephone calls from customers with technical problems and queries
  • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures
  • Creating, administrating, and disabling active directory objects
  • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes
  • Performing software updates and installations on end users workstations and servers
Key Skills required:
  • At least 1 years’ experience working within an internal or outsourced IT department.
  • Experience with the Office 365 platform
  • An understanding of current Microsoft Operating Systems
  • Previous exposure to case management systems
So, if you’re looking to start or build on your career in IT, this could be the role for you!

APPLY NOW

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