Support Services Administrator (CAFCASS)

Job Description

This is a fixed term opportunity for a period of 2 Years and will be predominantly home-based.It takes a great deal of people from different backgrounds, with diverse skills and experience to serve the Northumbria Police force area effectively, think you have what it takes to help us make a difference This could be the perfect time for you to joinus!Ever wondered what its like working behind the scenes for one of the UKs largest Police Forces Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Information Management Unit. TheForces Information Management Unit are responsible for a range of critical processes and programmes which ensures that the information and systems are secure and that all statutory and legislative requirements are met.Role:This is an opportunity to join the Data Protection and Disclosure Team based at Bedlington, as a Support Services Administrator specifically within the Family Proceedings. The Family Proceedings team is responsible for providing local authority and privatesolicitors with relevant and timely information to assist family courts and ensure the force meets its obligations. You will be working with internal and external customers to provide guidance and ensure an excellent service is delivered.As a member of the Family Proceedings Team, you will be completing a range of functions which are predominantly computer based. You will have access to a variety of local systems to enable you to update and interrogate information, respond to enquiries andprovide information to colleagues and partner agencies in compliance with force policy and legislationWhat will I be doing First point of contact for internal and external stakeholders, including MASH and FIB and family/county courts and, childrens services, local authority and private solicitors, CAFCASS and members of the public.Carrying out quality assurance of formal applications, circulate documentation to relevant authorities, to ensure force obligations in respect of all aspects of family proceedings.Maintain efficient and effective filing systems, ensuring that documents are stored in a logical manner and easily retrieved when required.Respond to requests from key stakeholders ensuring that requests are complete and that the relevant documentation in included. Update the internal recording system ensuring the request is closed.Provide administrative resilience to the department including Undertake other clerical duties within the IMU in order to contribute to the efficiency and effectiveness of the department Role Profile and Person Specification Manage internal and externalmail, stationery and equipment requests and exchequer duties (processing payments) for requests and assisting with payment queries. Maintain records and statistics in support of departmental Key Performance Indicators.What do I need Experience managing and prioritising workloads Excellent communication skills Highly organisedIn return for your dedication and experience, we offer 23 days leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work - offering a very competitive pension scheme, childcare vouchers, anddiscounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, weve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access togyms in some stations.Vetting Level: Recruitment Vetting (RV)Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition Team.All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.Northumbria Police fully supports a policy of equal opportunities, and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancyand maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.