Digital Platform Account Executive

Job Description

The Rewards and Benefits on offer:

• Immediate Starts available.
• A very generous basic salary and commission structure
• Excellent Holiday Allowance
• Monday to Friday office hours
• Home working role
• You will have the opportunity to work with an industry leading business.
• Excellent company pension contributions- up to 5%
• Company car, phone, and laptop!
• Employee Assistance Programme
• Life Assurance
• Staff Sales
• Eyecare Vouchers
• Flu Vaccination,
• Healthcare CrashPlan
• Hotel and Car hiring discounts.
• Holiday purchase up to 3 days
• Online training and development
• Long Service Awards
• Enhance Maternity and Paternity Scheme
• Comprehensive Special & Bereavement Leave schemes.
• Healthcare Services (24/7 GP service, mental health support, wellbeing services) with AIG Smart Health
• Occupation Sick Pay

Mtrec’s new client opportunity:Mtrec are proudly representing our industry leading, multi award winning bespoke services and manufacturing client, in their 2023 recruitment process. Due to ongoing growth and development, the business is now looking to recruit an experience account executiveto join their diverse team of professionals. The role will support the sales department for the business, reporting to the national sales manager, and is well suited to solution focused candidates. This role is an excellent opportunity for career developmentwithin a prestigious and highly successful organisation. Apply now for an immediate response!The job you will do:

• With the Senior Digital Platform Account Executive, take joint ownership of Answerlink customer retention.
• Support customers’ needs and expectations.
• Plan, coordinate and deliver customer training between yourself and the Senior Digital Platform Account Executive
• Working with the BDMs, you will support them at customer meetings with demonstrations on all operational aspects of the Answerlink and Pulse CMP Digital Platforms - pre and post sales where required.
• Support the BDMs with the generation of Answerlink quotations where required.
• You will be responsible for ensuring all quotes generated are concise, accurate and in line with company procedures.
• To engage with existing customers to ensure they are satisfied with the company’s products and services with a view to adding additional modules and training in line with their business plan.
• Schedule regular account reviews with Answerlink customers
• Visit each Answerlink customer within your defined region at least twice per year and carry out a GAP analysis once per year.
• Where needed, you will also support the Senior Digital Platform Account Executive to fulfil this requirement for all customers if required to do so.
• Support the business with tender responses when required, especially when the tender is for a monitoring solution.
• Working with the National Sales Manager to provide intelligence relating to control centre movement in the industry to aid to business growth.
• Perform telephone-based functions including (but not limited to) sales, appointment making, relationship building/maintaining, profiling in-line with the agreed business plan.
• Keep an accurate record of all visits and telephone contacts on the Salesforce CRM system and ensure shared electronic diary is always kept up-to date.
• Take an active part in scheduled conference calls, sales meetings, exhibitions, and conferences as always instructed and perform in a professional and business-like manner.
• Work closely with the Answerlink Product Owner to ensure Requests for Change are logged, discussed, and added to the roadmap where possible; including discussing the outcome of RFC decisions with customers ensuring expectations are set and managed.
• Work closely and engage with R&D with regards to User Acceptance Testing and assistance with any collateral required in conjunction with the Senior Digital Platform Account Executive.
• Ensure that Company procedures are always followed.
• Assist the National Sales Manager/Company in any other duties that may be required.

About you:

• Experience in the Assisted Living Sector and in particular a monitoring platform environment would be advantages.
• Excellent customer service/relationship skills
• Good presentation skills, ability to transfer knowledge effectively.
• Good telephony and telesales skills
• Be flexible to both business and industry changes.
• Well organised and able to prioritise and multitask.
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management skills
• Well-developed communication and interpersonal skills and able to deal with people at all levels both inside and outside the business.
• Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability
• A team player both confident and professional
• Practical and adaptable