Infrastructure Engineer

Job Description

Introduction:My large public sector client has recently gone through significant restructures in the way it provides technology and services to the business. This restructure has created multiple roles across the department, following promotions and internal moves as wellas increased demand on service delivery.As an Engineer you will be an integral part of the Infrastructure team contributing to the design, development and implementation of a server, storage and client technology. Working as part of ateam of server and storage technology specialists to deliver asecure, robust, highly available and up to date service offering which adds real value to the delivery of frontline services; through the provision of tools and support which maximise the operational effectiveness of workers.You will work within the scope of the server, storage and client technology components of the service catalogue delivering services in line with the associated key performance indicators and following processes and policies. This may include field work andout of hours working but with on call payments and travel expenses covered.Responsibilities:

• Provide specialist support to all customers in the scope of the server, storage and client technology components of the service catalogue
• Provide input in to the infrastructure strategy and roadmap
• Support effective and positive engagement,providing feedback to line management to ensure the service offering meets current and future business needs.
• Identify and promote any opportunities to innovate, advance and improve technological capabilities to supportbusiness requirements
• Participate in activities to transform business requirements and specifications into capabilities and explore the infrastructure delivery options, developing design ideas to time and performance quality standards.
• Provide support to line management on all aspects of server, storage and client technologies, including events/incidents which require intervention by specialists, up to and including 3rd party providers.
• Engage with suppliers to identify, manage and review products and services to achieve desired outcomes.
• Follow approved ICT procedures and working practices associated with testing, operating, controlling and modifying the installed infrastructure updating associated documentation.
• Use security risk analysis methods, tools and techniques as appropriate, to carry out risk assessments to identify potential exposures.
• Contribute to the development and implementation of server, storage and client security processes and compliance requirements.
• To support line management when consulting with clients with respect to all server, storage and client systems and services.

Key Responsibilities:

• You will be a problem solver with excellent analytical skills in a highly technical customer focused service environment.
• Experience working on implementation projects.
• Experience working with enterprise class server / client architecture in a medium to large environment, preferably in an emergency services organisation, and have a thorough understanding of appropriate principles, standards and technologies.
• You will be able to communicate in the appropriate style and language with a wide range of contacts including
  • Internal Customers
  • Members and staff of other business partners and national ICT networks
  • Suppliers and Contractors

You will hold or be able to demonstrate equivalent working experience at this technical level

• MCSA in Server 2012 or above
• CompTIA A+
• CompTIA Security+
• ITIL Foundation Certificate in Service Management

Desirable qualifications and experience include:

• Dell / HP / EMC certified storage specialist
• VMWare virtual environments and Vsan storage
• Exchange 365, Azure, Intune, Virtual Desktops, Microsoft Teams and Skype for Business, with any Microsoft certifications.
• Microsoft SCCM
• Experience of Cloud Computing and virtual network management