Customer Service Administrator

Job Location	North Mymms
Education	Not Mentioned
Salary	£24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

We are currently seeking an experienced Customer Service Administrator to join a well-established, family-run SME based in Hatfield. You will become a trusted advisor where customers feel that they can approach with any enquiry, whilst giving the customer confidence that their issue will be resolved efficiently with the best outcome.Key responsibilities and duties of this role...

Handle incoming customer and prospect phone calls, emails, and face to face interaction with customers

Process all quotations and orders via email/post/phone/in person

Provide technical support and advice to customers to ensure they receive a solution that best suits their needs

Invoice customer orders and raise credits from the previous day’s dispatches

Ensure customer data is up to date and accurate

Be proactive in understanding why a customer’s issue has occurred, implement improvements to ensure the same issues dont arise again

The ideal candidate will have the following skills, attributes and qualifications...

Previous office-based customer service experience in a technical product environment

Previous experience with business software (e.g. experience with Sage or other order processing/stock control software)

Enthusiastic, friendly, customer-focused personality

Computer literate

Excellent communication skills both verbal and non verbal

Has an organised, systematic approach to prioritise and keep on top of daily tasks with a keen eye for detail

Loves to learn and take on new responsibilities

Hours: Monday to Friday 7.30am - 4.30pmBenefits

Salary - £24,000 per annum

Free lunch daily

30 days holiday inclusive of bank holidays

Auto Enrollment pension

Free parking on site

Required skills

Calls

Customer Service

Orders

Keyskills :
Calls Customer Service Orders

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