Customer Service Administrator

Job Location	North Mymms
Education	Not Mentioned
Salary	£22,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Role: Customer Service Administrator Location: HatfieldSalary: Circa £24,000 per annum (depending on experience)Working Hours: Monday to Friday, 8:00am until 4:30pmAre you an enthusiastic, positive and personable individual Do you have experience working in an office-based customer service role Are you confident in understanding product measurements including size and weight If this sounds like you, then please read on!Our client, a specialist manufacturer and distributor, is looking for a methodical and proficient Customer Service Administrator to join their team. You will need to be confident in communicating with people at all levels, have excellent administration skills and enjoy the satisfaction that comes with helping customers. This role would suit somebody who takes an interest in the growth of the business and is always looking out for ways in which processes can be improved.Main Responsibilities of the Customer Service Administrator:

Answering incoming calls and emails, acting as the first point of contact for clients

Meeting and greeting visitors

Managing incoming and outgoing post

Handling and resolving client queries in a timely manner

Entering and processing customer orders

Preparing quotes for customers, and following up when necessary

Assisting the sales department with client account management

Updating the database on a regular basis

Providing suggestions with the aim of improving existing procedures and practices to ensure efficiency

Supporting the team with other ad hoc duties

Successful Candidate for the Customer Service Administrator role:

Previous experience in an office-based customer service role

An understanding of order processing or customer service based software (e.g. CRM system or Order Management Software)

Strong technical skills with the ability to understand measurements and sizing of products

Excellent written and verbal communication skills

Highly organised, attention to detail and capable prioritising a busy workload

Energetic and proactive with the ability to work independently as well as part of a team.

Customer service and interpersonal skills

Company Benefits include; free of charge lunches, refreshments, on-site parking and more…If you are interested in applying for this role or would like to hear more about it, please hit apply!TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience matches the above advert, then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process. Required skills

CRM

Customer Service

Measurements

Order Processing

Technical Skills

Keyskills :
CRM Customer Service Measurements Order Processing Technical Skills

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