Private Patient Adviser and Administrator

Job Description

Private Patient Advisor and Administrator | Administration | Norwich | Flexible to 30 hours or 37.5 hours per week Spire Norwich Hospital is seeking a highly motivated, flexible and articulate individual with a flair for exceptional customer service towork within the Private Patient Team. Spire Norwich Hospital holds a long-standing reputation for providing high quality, comprehensive private hospital care. Our facilities are excellent and the hospital is staffed by a valued team of highly skilled professionals.We have 4 theatres, 2 wards, comprising of 50 beds, and deliver a range of outpatient services through our busy and dynamic outpatient and diagnostic imaging departments providing a progressive and stimulating environment for our highly motivated team. Workinghours are between Mondays to Saturdays with an expectation the successful candidate will work a Saturday shift on a weekly basis. Duties and responsibilities: The post holders primary responsibility is to generate activity for the hospital by converting self-fundingenquiries to an appointment. Produce self-funding contracts/treatment letters and building quotations. The ideal candidate will be happy working with targets, communicating effectively and supporting prospective patients to make an informed decision. In addition,you will need to work closely with Consultants and their Medical Secretaries to ensure that opportunities are maximised through the provision of excellent customer service and an extensive knowledge of our service portfolio. Who were looking for: Confidentin a telephone based customer service position Engaging, positive and able to build rapport Flexible and good at problem solving Affable, helpful, resourceful and articulate Able to prioritise, managing multiple tasks and conflicting demands Able to listenactively, understand concerns and recognise customer needs Confident to take ownership of daily challenges An accomplished user of SAP (or similar in-house software) and comfortable with Word and Excel (Desirable) Benefits: We offer employees a competitivesalary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options Spire for you reward platform - discount andcashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, supportand reward. Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland. For further information about thisrole please contact Luke Taylor at Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, its their dedication, warmth and pursuitof excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications