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Customer Service Team Leader

rthirteen recruitment
Job LocationNorfolk
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

R13 are partnering with an established Norfolk business in their search for a Customer Service Team Leader to join their successful customer service team. Leading a team of customer agents, you will drive the customer experience and ensure the business objectives are achieved.This is a fulltime, permanent hybrid position, working Monday to Friday (2 days in the office, and 3 days remote). The offered salary for this opportunity is £30,000 per annum + 10% bonus.The day to day

  • Ensuring the achievement of business objectives and providing excellent service for the best customer experience.
  • Supervising, managing, and coordinating the work of the D2C team.
  • Proposing and monitoring indicators, as well as developing action plans for their improvement.
  • Handling customer escalations and resolving issues in the best interest of the customer and business.
  • Responding to cases, ensuring that cases assigned to other departments are managed on time and reporting incidents or failures of systems using the business escalation process.
You will have/be
  • Previous customer service experience as coordinator/team leader/manager.
  • Expertise in handling subscription-based models, including training and coaching on objection handling best practices.
  • Proven ability to identify inefficiencies in systems/processes and propose alternative solutions.
  • Excellent communication, IT and organisational skills.
  • Experience in Salesforce and knowledge of SAP is advantageous.
How to applyTo hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you havebeen unsuccessful.

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