Branch Manager

Job Description

Branch Manager Registered Manager Level 5 Health and Social Care Location: Norfolk Hours: Monday to Friday (On rota forweekends out of hours pay ontop of salary) Salary: £33,000 The Company My client delivers over 20,000 hours of homecare per week throughout England and Wales. Having doubled in size in the last 12 months their growth journey continues throughout 2022. They are looking for a branch manager to head up one of our smaller branches based in Norfolk with the aim to grow this business to over 1000 hours over the next twelve months. Responsible for managing up to 40 field-based carers, your role would be to oversee the logistical coordination and quality of care delivery for all our clients. Managing a small office support team, you will need to be a well organised, compassionate people manager with genuine pride in your Teams delivery. The successful candidate will have Level 5 in health and social care Clean DBS and A full clean driving licence At least 2 years experience as a registered manager Be able to hit the ground running, as a robust manager looking to build the branch. The Job: To be responsible for ensuring all aspects of the branch are efficiently and effectively operating to the highest standard; To ensure a consistent and high quality of care is delivered in line with Company standards and expectations; To ensure service user satisfaction standards are attained and surpassed where possible; To provide competent and professional advice and expertise to all relevant parties; To ensure all resources and duties are effectively planned, managed and executed to allow for the smooth flow of operations and to meet service user needs i.e. rotas, stationery, uniform, PPE etc; To implement and promote continuous improvement in service quality; To work closely with relevant stakeholders to proactively and efficiently manage branch performance / commercial success whilst maintaining high quality of care, including service improvement, cost control measures and planning for business growth; To promptly and appropriately manage any issues and complaints to ensure they are addressed with appropriate action and/or escalated to senior management appropriately and minimise impact on service provision and Company performance; To ensure quality assurance systems and processes meet the required standards; To ensure all administrative processes, documentation, service user records and files are effectively managed and updated in accordance with Company policy; To take part and provide direct hands on care as and when required (i.e. to support the establishment of new packages, to provide cover for absent Support Workers / unallocated bookings, support on call and out of hours service); To report to the CQC as required and to ensure all relevant updates are in line with CQC standards and recommendations; To establish and build a relationship with all Commissioning Managers and maintain regular contact with them regarding existing and upcoming service users. To assume overall responsibility to ensure data reporting from the CM2000 system is consistently accurate to ensure Aura reports are maintained above 90% to ensure centralisation of data is efficient and effective for invoice processing. To proactively create and maintain a service user led culture throughout the branch to ensure care is provided at a consistently high level; To provide an excellent standard of hands on care to service users and act as a role model to the team; For more information please call Jess on or