Technical Support Engineer

Job Description

A leading Managed IT Service Provider operating across the UK is looking for an IT Support Engineer to join their team based in Warrington. A forward thinking company with a passion to improve customer experiences and to always be at the forefront of technology.You would be joining the IT Helpdesk team, helping to provide extraordinary service and support across their growing customer base. As an IT Managed Service Provider, they are in a great position to offer you the opportunities to grow and learn on all typesof technologies. Growing your skills as you work. This is an office-based role but with a flexible approach to working from home whilst keeping the focus on resolving cases remotely or onsite where necessary.Responsibilities:

• Responsible for supporting Microsoft and related IT or Network based solutions in both client virtualised (Hyper-V, VMWare) and physical hardware deployments
• Ensure that 1st Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard
• Help manage the 1st Line queue efficiently, ensuring cases are dealt with in accordance with priority level and SLA
• Resolve cases remotely (Connectwise Manage/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times
• Manage own time effectively and efficiently, ensuring expectations are managed and communicated
• Liaising with vendors to raise and manage cases, patch updates etc

Requirements:

• Minimum of 12 months experience working in a busy and dynamic IT support environment with the following technologies; Windows Server (2012, 2016, 2019), Active directory, Office 365 Administration, Good level of TCP/IP networking and wireless networkingknowledge, Antivirus (Webroot or similar), Windows 10 client support
• Must be flexible, and able to work outside of business hours as needed.
• Excellent communication skills, both written and spoken English
• Professional and positive at all times, self-motivated and self-sufficient
• Ability to cope successfully under pressure and with shifting priorities
• Excellent collaborator and Team player, able to work on own initiative
• "Can-do" attitude, willing to go the extra mile
• Must have the right to work in the UK and have a UK Driving License or Due to pass within 3 months

Desirable:

• Knowledge of Connectwise Manage and Automate
• Watchguard experience / exposure
• Teamviewer
• Virtualisation (Hyper-V and VMWare)
• Backup Experience (Veeam or similar)

Sounds interesting Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; 1st Line Support, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer,IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, Systems Developer, 2nd Line Support Engineer, Technician, 2nd Line Support Technician, 2nd Line Support Analyst, IT SupportEngineer, Second Line may also be considered for this position.IND123