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Service Desk Analyst

Sopra Steria
Job LocationNewport, Gwent
EducationNot Mentioned
Salary25,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a Service Desk Analyst looking for a new challengeWe are looking for a 1st line support engineer with an interest in technology and a desire to develop their long-term careers within Sopra Steria.This is a 1st Line opportunity where you will support our Customers cloud infrastructure by providing advice and mentorship on issues. You will work within established processes, procedures, and mentorship, providing a range of support services to an agreedstandard.We work a 7.5-hour weekly shift rotation covering a 7am-7pm, Mon-Fri service. The role will mainly be on site due to security restrictions with the environment.You will be encouraged to feed into processes to ensure the service offered is relevant and up to date whilst working on end to end projects from outlining business case stages through to implementation and contract management.What you will be doing:

  • Supervising the cloud platform
  • Implementing security scans on the platform
  • Solving/closing 1st level incidents and re-assigning to 2nd line support where vital
  • Document of actions when closing tickets so that relevant quality inspections and service improvement can be carried out
What youll bring:
  • Windows Servers
  • MS Server Management
  • Office365 Admin and Support
  • MS Active Directory
It would be great if you had:
  • Experience of Cloud or Infrastructure management
  • Exchange
  • Microsoft Azure
  • Experience in virtualisation technologies (HyperV, Citrix & Scvmm)
  • Experience with any DevOps tools
  • VMware
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Full-timeLocation: NewportSecurity Clearance Level: You must be eligible for Security ClearanceInternal Recruiter: Josh Huggins-SmithSalary £25,000 to £32,000, Depending upon experience and development needsBenefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fundWe offer great career progression, further training to help with your development. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about our companySopra Sterias Aerospace, Defence, and Security business that designs, develop and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets.Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.

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