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| Job Location | Newport, Gwent |
| Education | Not Mentioned |
| Salary | 11.34 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
To process updates to the Design and Trademark registers in response to requests received from internal and external customers.Main Duties:To examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules).To examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules).To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customers attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours.
Keyskills :
Administration. Customer Service.