Operations Manager Finance

Job Description

Operations Manager - FinanceTo lead, manage and develop the Client Accounting Services Team to achieve a highly motivated multi skilled team that exceeds service levels and provides high quality client and customer service in accordance with relevant legislation, regulation, contractual definition of services and internal policies.Services can include: Financial controls, ledger reconciliations, financial report validation, bank reconciliations, simple Treasury function, payment waterfalls, general payments, annual accounts, management accounts, tax computations and returns, regulatory reporting, maintaining and correcting customers’ ledgers and supporting the on-boarding of new clients’ portfolios.Identification and support in the implementation of automation and optimisation of processesBuild and manage relationships with applicable client staff.KEY ACCOUNTABILITIESPeople1Lead, manage and develop the Client Accounting Services Team to achieve a highly motivated multi skilled team2Ensure the Team is properly resourced with the right level and mix of skills to deliver the service4Promote a culture of continuous improvement by identifying opportunities that will benefit the business.Client / Customer1Meet client and internal SLA and QA targets2Keep abreast of all applicable legislation and FCA regulations and guidelines and ensure that the principles of TCF are adhered to.3Build and manage relationships with applicable client staff.4Act as key point of contact with other departments and clients in resolving issues and queries.Financial1Run the Department within authorised headcount and budget to meet SLA and QA targets2Look for opportunities to provide new services, develop existing services and improve efficiency to increase the companies EBITDA3Understand the business’ financial systems and system functionality to ensure staff have the correct skills to undertake their tasks4Maintain correct and up to date customer ledgers within a TCF and regulatory framework.Process1Manage the day to day work of the team and ensure work is prioritised in line with client requirements.2Understand the end to end business processes and improve and rationalise the Team’s processes to support these3Manage any ad-hoc work that the Team receives and ensure that the work is completed in-line with client commitments.4Be part of any new portfolio on-boarding project and develop the processes and controls necessary to run themEssential Skills•Demonstrable experience of successfully influencing, leading, motivating and managing a team across different functions to ensure client delivery against SLAs and against service criteria, costs time and quality•Lead by example, promoting motivated, customer centric and focussed behaviour in individuals who embrace change and continual improvement•Demonstrable experience in developing and maintaining client relationships with external and internal clients.•Financial Sector experience including experience in working with systems that manage financial products•Experience in designing and procure BI to support operational improvement, workload management, etc.Desirable Skills•Qualified accountant•Experience and working knowledge of MCOB, CONC, CASS, Consumer Credit Act, Data Protection Act, Money Laundering and Proceeds of Crime regulations•Both loan and investments experience Required skills

Accounting

Bank Reconciliations

Contact Centre

Financial Services

Keyskills :
Accounting Bank Reconciliations Contact Centre Financial Services