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IT Support Apprentice

The BBI Group
Job LocationNewport, Gwent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The CompanyBBI Solutions has been serving the global diagnostics industry for over 50 years, and is the worlds largest independent producer of immuno-diagnostics reagents. We develop and manufacture critical components for the diagnostic industry, but also apply ourexpertise by delivering solutions that bring critical components together in the development and manufacture of point of care and conventional tests. Furthermore, our Novarum Mobile Diagnostic Platform complements across the diagnostics workflow to interpretand share assay results. This makes BBI unique among IVD suppliers.Our range of immuno-diagnostics reagents includes human antigens, antibodies, enzymes and serum & plasma products. With manufacturing sites spanning four continents, we produce world-renowned labels for lateral flow, ELISA assay and biosensors, includingour high-quality gold nanoparticles and glucose oxidase. The acquisition of German-based DIARECT AG in June 2020 established BBI as the leading provider of antigens in the autoimmune and tick-borne IVD markets.BBI Solutions is part of the BBI Group.We currently have an exciting opportunity for an IT Support Apprentice to join us on a permanent basis at our Crumlinsite.BenefitsThe salary offered for this role is competitive and makes up part of BBIs attractive benefits package, which includes:

  • 5% contributory pension scheme
  • Life Assurance
  • Private health care scheme
  • Generous annual leave package totalling 32 days (inclusive of bank holidays)
  • Cycle to work scheme
The RoleAs an IT Support Apprentice you will be working within a fast paced environment being the first point of call for their internal users. This is a great opportunity for someone who is looking to work within a large corporate organisation and build their technicalabilities.Weve partnered with ILS Training to deliver an 18 month Apprenticeship in IT, Software, Web and Telecoms and youll receive on the job training from day one combined with our responsibility to help you develop and progress.Key responsibilities will include but not be limited to;
  • Maintain internal IT support function/helpdesk to users across BBI locations
  • Provide 1st line support, logging and responding to tickets/calls raised
  • Configure and build computers and laptops to company standard
  • Set up or adjust users workspace, including network cabling
  • Supporting Microsoft Windows operating systems and MS office 365 desktop applications
  • Administer and maintain user accounts using windows AD
  • Manage basic data restoration
  • Administer desktop computers, laptops, printers/photocopiers and VOIP telephones
  • Provide in-situ training to users of company applications
  • IT Asset management
  • Ensure and maintain IT security systems including staff training and awareness
RequirementsAs an IT Support Apprentice youll be required to have A-Levels in an IT discipline. Well be unable to accept applications with a higher discipline in IT. The apprenticeship includes the following qualifications:
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
  • Level 3 Certificate in ICT Systems and Principles
  • Essential Skills Wales Level 2 in Communication
  • Essential Skills Wales Level 2 in Application of Number
  • Essential Skills Wales Level 2 in Digital Literacy
If you are an internal employee applying for this vacancy you and your manager are required to complete an internal transfer form. This needs to be completed in full and attached to your application along with your CV and cover letter.

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