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| Job Location | Newport, Gwent |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
An opportunity to join one of the Waless largest independent finance houses is now available for a motivated and hardworking individual. As one of the UKs leading finance provider for SMEs, they are looking for a professional who will reinforce theircompany values and support their rapid growth plans.The RoleNo two days will be the same as a Collections Executive. Using active listening skills to understand the challenges customers have in making payment, you will apply superior interpersonal skills to formulate payment plans that support customer needs andmeet business targets. The right candidate can adapt their style to gain the best outcomes from each customer conversation.As a Collection & Recoveries Executive you will play a crucial role in supporting the business, meeting its targets by identifying bad debt & risk and working closely with customers to minimise this. Youll work with customers to negotiate options whichare viable for the business, whilst still providing an exceptional level of service.Key Responsibilities* Maintain and administer a portfolio of arrears cases (early, mid and late arrears) with the aim of collecting arrears payments placing accounts back into formula* Negotiate with customers and equipment suppliers in respect of arrears/equipment issues in a polite, respectful manner, maintaining appropriate professional boundaries* Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image* Make recommendations with supporting evidence to line manager when applicable, exercising forbearance on accounts which may include rescheduling of payments, writing off charges and writing off sums owing* Determine cant pay from wont pay cases and act accordingly* Implement working knowledge of their legal options should the customer not pay, and the agreement is terminated* Act within the terms and conditions of our contracts and the rights and responsibilities of the respective parties to the contract* Adhere to applicable law and internal processes at all times* Differentiate between regulated & unregulated customers; and act according to law & the contracts signed* Recommend terminations of accounts to reporting Manager* Remain vigilant to potential fraudulent customer activity* Recommend legal action on appropriate accounts with supporting evidence gathered, showing a clear route to a successful financial recovery* Work to agreed targets and deadlines* Assist management with reporting and case summaries* Communicate with customers in writing in a polite, succinct style, distilling and summarising complex issuesCandidates will come from a customer service background, have an excellent telephone manner and be able to acitvely listen. You will also be proficient in using Microsoft Office
Keyskills :
collectionsdebt collectorrecoveries