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| Job Location | Newport, Gwent |
| Education | Not Mentioned |
| Salary | 11.34 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
LONG TERM 12 MONTHS TEMPORARY ROLES IN NEWPORT (37 HOURS A WEEK)Do you have a Admin Officer background and are you looking for Long Term Temp work for a large Public Sector Employer in NewportThe Temporary Worker will provide administrative officer support tasks according to well-established procedures. Examples of work performed will include but not be restricted to:Main Duties: (bullet points of responsibilities)- Dealing with queries relating to Patents, Designs, Trademarks & Copyright via telephone and email- Dealing with queries relating to filing, status updates, fees, renewals and any general questions via telephone and email- Forwarding complex calls and emails to the relevant department- Effectively communicating both verbally and in writing, adapting the approach based on the customers level of understanding- Dealing with complaints via the process set out by CEU and escalating to management when necessary- Covering weekly shifts and following allocated breaks to ensure adequate telephone cover between the hours of 9am and 5pm- Working in an organised manner, being flexible in moving between tasks and reprioritising workloads when needed- Linking calls to highlight trends for the business and obtaining customer permissions for CEU- Playing an active role in Continuous Improvement as well as supporting colleagues in taking their ideas forward- Occasionally supporting other areas of the business with their workloads such as processing forms, taking a One IPO approachPay and Benefits:£11.34 per hour.34 days holiday (Incl Bank Holidays).Free on site parking.Close to local bus routes.This role is subject to a Basic DBS.PLEASE BE ADVISED THAT DUE TO THE AMOUNT OF APPLICATION WE RECEIVE ONLY THOSE WITH THE RELEVANT EXPERIENCE AND SKILLS WILL BE CONTACTED
Keyskills :
facilitiesadminCustomer service