Service & Installation Engineer

Job Description

We have an opportunity available for aService & Installation Engineer to join our team on a remote basis across the North Area (Newcastle, Carlisle). You will join us on a full-time, permanent basisand in return you will receive a competitive salary.Monmouth Scientific Limited (MSL) is a market leading UK based manufacturer of clean air solutions (Filtration Fume Cabinets, Biological Safety Cabinets, Laminar Air, and ISO Class Cleanrooms) for a diverse market base including laboratory,research, pathology, forensics, pharmaceutical, electronics and aerospace.About the roleDue to ongoing growth, a number of opportunities have arisen for Service & Installation Engineers to join our small but dedicated Service team. Based in the UK and working nationwide, the successful candidates will play an integral role in the field, andbe given the responsibility of delivering, installing, servicing and maintaining our full range of products, as seen on our website.We have a very diverse but niche range of Fume Containment products, Clean Air systems and bespoke Air Handling equipment, which we install, calibrate, service and maintain all over the UK and ROI. We are widely regarded as one of the leading suppliers andmanufacturers of Fume Cabinets, Biological Safety Cabinets and Clean Air solutions, not only in the UK, but increasingly more further afield in Europe, Africa, the Middle East and Australasia. We supply into some of the most technologically-advanced sectorsin the UK, including the F1, Motorsport and Defence industries, as well as Healthcare and Pharmaceutical, Electronics, Manufacturing, Research and Education.Responsibilities of the Service & Installation Engineer will include:

• Gain a thorough technical understanding of our full range of products and their respective servicing requirements, in line with the latest British Standards, including legal (digital) Service paperwork completion
• Drive nationwide, predominantly London and surrounding area, to represent Monmouth face to face with our Customers in a professional, well-presented and courteous manner (overnight hotel stays fully expensed)
• Deliver, install, commission, service and maintain our wide range of laboratory equipment and clean areas at Customer premises
• Provide Customer support and training during delivery, commissioning & installation of new products
• Deal with Customer enquiries, and when necessary complaints, when in the field, and report objectively on Customer satisfaction as and when required
• Undergo ongoing product and application training, both internal and external, to maintain individual skills and keep up-to-date with the latest production and servicing concepts
• Undertake adhoc duties, tasks or activities required or deemed necessary, as we may reasonably expect
• Adhere to all Health & Safety policies & procedures issued by the Company at all times

Essential key skills were looking for in our Service & Installation Engineer:

• Excellent attention to detail, logical problem-solving skills, and a practical ‘adapt and overcome’ attitude
• High personal standards and a ‘driven’ approach to work, willing to accept responsibility
• Ability to follow processes and quality-controlled standards of work, in line with Company procedures
• Proficient organisational and workload management skills
• Ability to work flexibly and re-prioritise as required, to meet a continuously-changing delivery schedule
• Calm disposition under pressure, able to make effective decisions and work to tight deadlines
• Personable nature, with effective communication and listening skills, able to liaise confidently with staff and Customers at all levels
• Tact and diplomacy when on site, with the ability to deal with multiple Customer queries at once
• GCSE (or equivalent) Grade “C” in English Language and Mathematics

If you think that you have the skills and experience to become ourService & Installation Engineer, click ‘apply’ today to submit your CV and covering letter detailing your salary expectations. We’d love to hear from you!We are an Equal Opportunities employer and welcome applications from all who meet our selection criteria. Please note, it is unlawful to employ a person who does not have ‘entitlement and eligibility’ to work in the UK, so please ensure you have this permissionbefore applying.By applying for this role (Service & Installation Engineer), you agree to us sharing your data with those responsible for recruitment & training, purely for the purpose of this recruitment campaign.Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone interview soon after the closing date. If you are successful at this first stage, you will be invited toa more formal Interview at our Bridgwater Head Office.Applications will be accepted by post, e-mail or in-person to our reception area. All applications received by the closing date will be acknowledged. We cannot accept responsibility for late applications or those lost in the post or e-mail system.No Agencies please.