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2nd Line Support Engineer

Gem Partnership Ltd
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£24,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

2nd Line Support EngineerSalary: Up to circa £35,000 + Bonus + SharesLocation: Newcastle upon Tyne (Hybrid)Hours: 9am - 5pm Monday to Friday (no on call rota)My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they arerecruiting for a 2nd Line Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients.The RoleKey responsibilities will include:

  • Providing 2nd line technical support to clients, troubleshooting their issues over the phone and via email
  • Diagnosing and repairing faults
  • Supporting the roll-out of new software applications
  • Working with Developers to resolve issues
The PersonWith proven experience in a similar IT support role you will have:
  • Previous IT support experience
  • The ability to support non-technical customers and explain complex IT concepts in simple terms
  • A positive can-do attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice
  • A commitment towards delivering quality customer service to internal and external customers
  • Experience of relational databases using SQL (desirable but not essential)
This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression - this clear career pathway will include full training and development to resolve both 2nd Line supportissues and SQL-related queries.The role supports a hybrid working pattern with up to 3 days per week working from home, following a successful probationary period.If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or for a discreet conversation call their Newcastle office.GEM Partnership are acting as an employment agency on this project.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.

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