Sales Administrator

Job Description

Job Title: Sales Administrator - Channel - EMEA & NASalary: £22,000 (depending on experience)Act! has one purpose - to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of todays small businesses. Act! is a recognized leader in the small business segment for solutionsthat drive customer acquisition and retention. In addition, we are the Winner of Comparablys "Best CEO for Women" and "Best Company for Work/Life Balance" awards!This role is to administer sales orders and contract renewals for our reseller sales channel for North America, UK, and EMEA.The role is on a shift system requiring work until midnight (time zone dependent) on a regular basis. Evening / night time working will be undertaken from a remote home office, unless office working is preferred.General Job Duties/Responsibilities:

• Support the achievement of team and departmental revenue objectives, and business strategy.
• To support the sales channel team in selling the value of Act! products and services to new and existing customers
• Establishes and maintains a high level of efficiency and accuracy, so customer satisfaction in all sales transactions.
• Handles inquiries about product, pricing, order expediting, and customer relations.
• Handles incoming phone calls - with courtesy and professionalism.
• Pays close attention to details and accuracy while processing orders.
• Ability to learn order processing system regarding all aspects of order entry and maintains accurate records of all sales activities and customer communications within the CRM.
• Keeps knowledgeable and up-to-date on changes and developments of product lines.
• Ensures that feedback is relayed to the manager should any of the standards or procedures require change due to system or business requirements.
• Delivers on productivity KPIs.
• Attributes, Experience and Educational Requirements:
• Good organisation skills - a desire to prioritise and deliver in an efficient, effective way.
• Ability and willingness to work independently with minimum supervision.
• Values being part of a team - sharing with and learning from other team members.
• High ethics and standards.
• Good problem-solving skills, resolving tasks and issues.
• Flexible and enthusiastic, handles ambiguity if needed.
• Excellent communication skills both written and oral.
• Excellent customer service skills.
• Ability to work within time constraints and within defined expectations.
• Ideally, has sales experience.
• Must have experience of Microsoft Office: Word, Excel, PowerPoint and Outlook, ideally familiar with business applications like Zoom, Slack, Dropbox and Google Workspace.
• Ideally, experience using an enterprise CRM system, and order entry (CPQ) system.
• GCSE qualifications in English & Maths, grade C or above (or equivalent).

Benefits (UK based)

• Contributory Pension Scheme
• 25 days annual leave, plus the option to purchase up to 3 days extra for the following year
• Free day off on your Birthday
• Dental, Optical and Alternative Health care cash back scheme
• Subsidised gym
• Public transport season ticket loan scheme
• Computershare Scheme
• Cycle to Work Scheme
• Transport Scheme
• Currently working a "hybrid location" model - some days from home, some in the office
• Contribution to home office set up and monthly home office costs, after successful probation
• Catered lunch, at least once a month when in the office

Keyskills :
Order ProcessingSales ChannelSmall BusinessInquiries