Money Mule Fraud Operation Investigator

Job Description

Business Unit / Team:Fraud OperationsSalary range: up to £29,000 per annum + red-hot benefitsLocation: Hybrid - with regular travel to the Glasgow, Leeds or Gosforth hubGet out of your comfort zone. Live a life more Virgin.Our TeamAs an operational team, its our key priority to ensure we help Virgin Money keep our customers money safe and disrupt bad actors such as ‘Money Mules. Its core to the banks strategy to prevent and detect the misuse of our accounts for processing the proceedsof crime. Were investing in technology to help identify these bad actors and our Fraud Operations teams primary objective is to identify money mules and act fast to prevent the Bank from processing the proceeds of crime.What youll be doing

• Investigating money mule alerts generated by the fraud detection systems, through Know Your Customer (KYC), identification, verification and consideration of multiple intelligence sources, to form rational and fair outcomes
• Engaging directly with customers who are suspected of money mule activity, ensuring compliance to KYC and associated customer identification and verification requirements
• Liaising with CIFAS and National Hunter contact lists as part of fund tracing and indemnification
• Understanding and proactively identifying red flags which lead to identification of mules and mule activity, including identification of fraud rings/organised crime groups and trend identification
• Completing SAR disclosures to the National Crime Agency, including Defence against Money Laundering (DAML) requests and stakeholder management with Stores and Operational areas.
• Ensuring positive customer journeys for victims of fraud through adherence to processes and procedures.
• Assisting other members of the team with any complex investigations and escalations and acting as delegate for Fraud & Financial Crime Manager
• Complying with external bodies such as CIFAS, National Hunter, National Crime Agency, and UK Finance alongside Regulatory, Legal, HR and Consumer Duty requirements

We need you to have

• Experience in working in a fraud or financial crime area in the banking sector
• Strong Knowledge of fraud system, risks, threats and landscape
• Experience of managing successful relationships with colleagues and all stakeholders
• Money Mule Fraud knowledge and experience
• Strong expertise in investigating, problem solving and decision making
• Excellent communication skills, with the ability to work as part of a team and to own initiative, managing own workload whilst adapting quickly to change in a fast-paced environment

Its a bonus if you have but not essential

• ICA Fraud Qualification
• ICA Anti Money Laundering Qualification
• Experience in completing SAR Disclosures to NCA

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension and free private medical cover
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And theres no waiting around, youll enjoy these benefits from day one.Feeling insatiably curious about this roleApply as soon as you can. If were lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.Were all about helping you Live a Life More Virgin, so happy to talk flexible working with you.Say hello to Virgin MoneyWere making great strides towards achieving our ambition of becoming the UKs best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. Were putting the full power ofour experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money, underpins everything we do. We believe indoing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culturewhere colleagues feel safe and inspired to contribute, speak up and be heard.As a Disability Confident Leader, were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but well need you to confirm you have the right to work in the UK.If youre successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regimeand Certification Regime, it requires enhanced pre-employment checks -well ask for six years of regulatory references, and once in the role, youll be subject to periodic employment checks.