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IT Support Engineer

Nigel Wright Recruitment
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

THE OPPORTUNITYMy client is a thriving IT solution consultancy with exciting plans for growth in the coming year. As part of their expansion strategy, theyre looking to add a new IT Support Engineer to their Service Desk Support Team. This role is all about delivering top-notch IT services and solutions to clients from various industries. It involves tackling a range of tasks, from troubleshooting 1st and 2nd line issues to providing support for 3rd line fixes. Plus, theres the opportunityto get involved in broader project-based work.Salary : £30,000 - £35,000Location : GosforthHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday – Friday: 9am – 5pmTHE ROLEThe role of the IT Support Engineer is pivotal, demanding a candidate who thrives on problem-solving, excels in customer communication, and possesses a deep understanding of IT systems.Key Responsibilities:

  • Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance.
  • Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system.
  • Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients IT infrastructure.
  • Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team.
  • Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunitiesto enhance and secure clients infrastructure.
YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate:
  • Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus.
  • Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, licensing, and features, with hands-on familiarity in Microsoft Intune, Conditional Access, and Mobile Device Management.
  • Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups.
  • Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix.
Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an idealtime to join the team.If youre interested in learning more, please apply online or reach out to me via email.

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