Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Support Engineer

Connexa
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£21,000 - £27,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support EngineerWe are a dynamic Managed Service Provider (MSP) located in a vibrant North East community, supporting businesses nationwide with their IT needs. We offer a range of services, including cloud solutions and communication support.About the Role:As a 1st Line IT Support Engineer, you will be a key player in our team, providing remote technical assistance to our diverse client base. From troubleshooting technical issues to delivering exceptional customer service, youll be at the forefront of ensuringour clients IT needs are met promptly and effectively.Responsibilities:

  • Act as the first point of contact for customer IT issues via various channels.
  • Deliver outstanding customer service while prioritizing and managing support tickets.
  • Investigate and resolve technical issues, collaborating with internal teams as needed.
  • Adhere to SLAs and meet KPIs, striving for first-time fix rates.
  • Occasionally attend client sites for hands-on support (company vehicle provided).
Required Skills:
  • Strong technical background with experience in IT support.
  • Knowledge of file sharing permissions, Active Directory, and MS365 administration.
  • Understanding of networking concepts (IPv4, VLANs, NAT, Proxy, etc.).
  • Previous experience in a similar role, preferably within an MSP environment.
  • Excellent communication skills, both written and verbal.
  • Ability to make sound support decisions and seek assistance when needed.
  • Full UK manual driving license.
Desired Skills:
  • Experience working for an MSP.
  • Familiarity with remote monitoring and management tools.
  • Professional IT certifications (e.g., Microsoft MCP, MCSA, MCSE, CompTIA Network+).
  • Client experience certifications.
  • Knowledge of key vendors such as Microsoft, Google, Sonicwall, etc.
  • Previous experience attending client sites.
Benefits:
  • 20 days holiday, plus bank holidays.
  • BUPA private medical care.
  • Opportunities for career progression and professional development.
Details:
  • Full-time position, working 37.5 hours per week in a flexible shift pattern.
  • Based in Newcastle with occasional travel to client sites.
Benefits:
  • Free parking, Gym membership, On-site parking
Experience:
  • Customer service: 1 year (required), Technical support in a similar role: 1 year (required)
  • Work authorization: United Kingdom (required)
  • Ability to Commute: North Shields (required)
If you are ticking all of the above boxes then apply now to be considered!Established in Didsbury, Connexa Technology Ltd is becoming one of the UKs fastest growing IT and Technology recruitment companies.People. Technology. Connected.Connexa Technology is acting as an Employment Agency in relation to this vacancy.

APPLY NOW

IT Support Engineer Related Jobs

© 2019 Naukrijobs All Rights Reserved