IT Support Apprentice

Job Description

The CompanyAt Geoteric we believe a thorough understanding of the Earth can shape new perspectives and provide solutions to some of the greatest challenges we face today.For over 30 years, we have expanded what’s possible in the world of geological interpretation and we still love doing it. Guided by our people, we’re proud of the role we play in bringing science and technology together, which is why we continue to rewritethe rule book when it comes to seismic interpretation.Used across the globe, our geological evaluation software complete with our integrated intelligence (AI) offering allows interpreters to combine their knowledge with the best possible picture for a more detailed understanding of the subsurface.Traditionally used by companies in hydrocarbon exploration and production, Geoteric continues to drive efficiency across the subsurface, supporting decision-making in all energy projects including carbon capture and storage and wind farm placement, for a safer,cleaner and more efficient energy system.The RoleYou will focus on providing excellent internal user support across our network of global offices and resolving routine issues promptly and professionally. The job will also involve researching potential IT solutions to improve support to the business andyou will have ownership of specific IT projects.The successful candidate will have proven IT support experience, strong interpersonal skills and an excellent problem-solving capability.Your responsibilities

• Assist with the delivery of an effective internal IT support service across a wide spectrum of users.
• Install, configure and maintain new and existing hardware and software across several OS’s. Servers, Computers, Laptops, Printers, Network storage and offsite backup.
• Respond to users promptly and professionally via a ticketing system.
• Daily management of Active Directory / 365 Exchange and collaboration tools.
• Implementation of new IT solutions.
• Liaise with external support providers to ensure any issues are resolved promptly.
• Documentation of procedures/tasks/guides as needed for users.
• Other reasonable duties.

Personal Profile

• Demonstrable technical competence and ability to learn quickly.
• Highly motivated and achievement-oriented individual.
• Ability to communicate well across all user groups.
• Experience of working in an SME will be advantageous.

Location & Hours of WorkThe position is based in Newcastle and will be office-based. Hours of work will be agreed to provide extended coverage for users across Geoteric.Salary & Benefits

• A competitive salary will be offered in line with experience. We offer a comprehensive range of benefits.
• A 9-day fortnight working pattern
• Generous annual holiday allowance, starting at 28 days plus public holidays
• Pension Plan
• Life Insurance
• Private Health Care
• Discounted retail scheme
• Personal Development opportunities
• Professional subscriptions
• Time off to volunteer
• Cycle to Work scheme

Entry Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. Future Prospects

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Apply now!