IT Infrastructure Engineer

Job Description

Are you a pragmatic IT Infrastructure professional who can balance security, usability and business benefitDo you love having the pressure of day-to-day operations and the need to continually improve the IT infrastructure landscapeAre you able to engage with colleagues in an understanding, friendly and firm way to provide advice on IT infrastructureWould you relish the challenge of improving our IT Infrastructure or providing great support in a rapidly growing organisation where colleagues have a broad and diverse technology understanding As part of our continued growth were looking for a versatile and experienced IT Infrastructure Engineer with a strong technical background. Working within our internal IT Infrastructure team and you will be implementing and configuring new solutions, performingIT operational activities and be part of a rota providing 3rd line support.About UsBJSS is an innovative tech consultancy - a team of problem solvers. Since 1993 weve been finding better ways to solve complex technology problems for some of the worlds leading organisations and delivered solutions that millions of people use every day.We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.About the RoleYou will have a strong technical background in IT infrastructure, and work as part of a highly skilled internal IT infrastructure team. You will:

• Identify opportunities to continually improve our existing technologies at both a technical and usability level.
• Support and implement enterprise-level Infrastructure & SaaS solutions which utilise Azure AD and Microsoft 365 technologies
• Both lead and be part of project teams implementing new solutions.
• Provide 3rd line support to a highly technical user base across the UK and beyond.
• Undertake advanced IT operational tasks including patching and upgrading of critical infrastructure components.

About YouYou must have at least 3 years IT Support experience. Wed like you to bring:

• A passion for exploiting technologies and getting the best out of any solution deployed.
• Challenging the norm by bringing a new way of thinking about technology change
• A flexible, can-do attitude and rigorous attention to detail.
• Good interpersonal skills, verbal and written communication.
• A good customer service ethic

We are looking for people who can demonstrate a solid background in infrastructure, with specialisation in one or more of the following areas:

• Advanced configuration and implementation of Office 365 including SharePoint Online, OneDrive, Microsoft Teams and Exchange
• Slack management, implementation and exploitation through workflows and other techniques
• Automation of common tasks using Powershell and other scripting technologies
• Management of cloud IaaS subscriptions in AWS or Azure
• Office equipment including AV equipment, printing, etc.
• Client device management solutions such as Intune and Jamf
• Security solutions including Crowdstrike, Jamf Protect and leading CASB or DLP solutions.
• Advanced troubleshooting of MacOS and Windows environments

About the TeamThe IT function consists of four teams including Infrastructure, Applications, Service Management and Security. We deliver IT services to all colleagues in BJSS in order that they can deliver professional services to clients. Maintaining the right balanceof security, usability and allowing our people to deliver to clients in the most efficient way is a key challenge.Some of the Perks

• A collaborative and inspiring environment working alongside some of the best tech people in the industry
• Hybrid working - you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it
• Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles
• Flexible benefits allowance - you can spend on additional pension contributions, healthcare, dental and more
• Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support, and more
• Life Assurance (4 x annual salary)
• Giving back - the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech
• 25 days annual leave plus bank holidays
• Discounts - we have preferred rates from dozens of retail, lifestyle and utility brands
• An industry-leading referral scheme
• Flexible holiday buy/sell option
• Electric vehicle scheme
• GymFlex gym membership programme