Freight Forwarder

Job Description

An International Logistics Company, with expertise in global freight forwarding, project logistics, material management and consultancy services, are looking to recruit a Freight Forwarder, to be based at offices in Newcastle.Main Purpose of the Role: To be the first point of contact for new and existing customers, focusing on understanding the customers needs and providing answers to queries in a professional and positive manner. To be responsible for coordinating and processing all freight forwardingimport/export types and modes of transport, in line with client directives, HMRC rules and standard operating procedures.Duties & Responsibilities:

• Assisting with the onboarding of all new clients, ensuring a smooth transition to the companys service
• Working closely with Sales Team to win new work and maintain positive relationships with current clients.
• Accurate and complete entry of consignment and client information into in-house systems
• Processing of all Import/Export freight forwarding shipments by air, sea, and road.
• Providing pre-alerts to clients and checking to ensure they are received at final destination via post flight/sailing checks
• Ensure all months KPIs are met and client invoicing requirements are achieved in a timely manner
• Participate in weekly team meeting to discuss workload, issues and opportunities
• Provide competitive solutions to customers and overseas offices, demonstrating intelligent buying from suppliers, comparing costs between suppliers, and negotiating to achieve the best deal.
• Resolving day to day issues with Clients and Vendors including NCRs
• Feedback operational issues to Freight Forwarding Manager who will filter to Sales department to develop business further.
• Full understanding of Compliance Programme working closely with Manager and Regional Compliance Manager for latest edition of trade sanctions

• Ensure Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations.
• Follow and update, where required, client Standard Operating Procedures (SOPs)
• Resolving department day to day issues with Clients, Suppliers, Customs, and other 3rd Partys
• Financial Processing - accurate input of accruals and WIPs, passing of purchase invoices and credit control.

To Be Considered:

• Proven experience in a freight forwarding background
• Comprehensive understanding of Export and Import Regimes and understanding of Customs Tariff
• Experienced in handling Dangerous Goods
• Displays a positive and outgoing attitude, maintaining a high degree of commitment to improvements and change
• High level of accuracy in checking and processing information
• Ability to form good relationships with clients, colleagues and vendors
• Excellent customer service skills
• Good organisational skills and an ability to react to suit operational demands, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads

On Offer:

• The chance to work within a well-established freight forwarding company where values are well up-held and career development encouraged
• A competitive salary in line with skills and experience, plus benefits.
• The opportunity to work within a team of like-minded individuals.

For more details, please contact Willis Global -a leading Recruitment Consultancy for the Shipping & Logistics industry

Keyskills :
Carriage of Goods by SeaImport ExportInternational LogisticsFreight ForwardingCustoms Regulations