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Job Location | Neath |
Education | Not Mentioned |
Salary | £25,500 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, part-time |
Service Desk AnalystWe have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office based Monday - Friday with Home working on the weekend.20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)Marston Holdings are continually expanding, and part of our growth is our Technology side of the business we have attained Videalert and Vortex. Videalert is the UKs leading supplier of intelligent traffic enforcement and management solutions that deliverthe highest productivity at the lowest operational cost. Vortex is the UKs leading provider of smart city solutions. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental changeby leveraging the power of real-time data with cleantech technologies.We are currently seeking a Service Desk Analyst to join their growing team! This is a key role within the service desk team.Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.What we are looking for:The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures andquery language.For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.What you will be doing: