Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Support and Business Analyst

NHS Business Services Authority
Job LocationNantgarw
EducationNot Mentioned
Salary£24,907 - £30,615 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

NHS Wales Informatics Service (NWIS) is Wales’ national IM&T strategic organisation. Its primary purpose is to create a set of information and infrastructure services that enable the provision of integrated, person-based information that can be used to join up and improve patient care across the NHS and social care in Wales.NWIS is responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales and provide a range of services to the Welsh Government and NHS Organisations. The organisation is also responsible for setting the standard for health informatics professional development.We are looking for an enthusiastic and motivated individual to join our Corporate Applications Team supporting major National software applications for the NHS in Wales.As a Support Analyst you will need excellent interpersonal, communication and organisational skills to ensure that the systems and services you support, perform to the requirements of users and clinicians. You will be expected to provide:

  • Operational support of multiple web applications.
  • Operational support of search solutions such as Apache Solr.
  • Monitor system health daily and resolve underlying issues
  • Advice and guidance to service users.
  • Ongoing incident and problem management.
  • Create and maintain system work instructions.
  • Maintenance of document libraries.
  • Deploy and configure major software releases
    • Experience of working within a software service delivery and 2nd line support environment is essential for this post and experience/knowledge in the following areas would be advantageous:
  • Knowledge of ITIL incident and problem management
  • Development and execution of database queries e.g. T-SQL
  • Problem solving and diagnosis of root causes
  • Customer and supplier Liaison
  • NHS Clinical/Administrative Information and IT requirements
  • Delivering training to staff
    • We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements.This is an excellent opportunity for those with operational IT skills wishing to work at a National level.All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.There may be a requirement to work as part of an on-call rota covering a 24/7 service support.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Closing date: 21st December 2020For further details / informal visits contact:Name Joe Jones Job title Principal Support & Business AnalystEmail address joe.jones@wales.nhs.uk

    APPLY NOW

    Support and Business Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved